Subject: FW: Pending Refund List
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Raneen Baabaad <[email-masked]>, Sireen Abdeljabbar <[email-masked]>, Maryam Yahya <[email-masked]>
Date: Mon, 28 Mar 2022 12:01:41 +0000

Just FYI

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, March 28, 2022 4:00 PM
To: Ahmed Zoher <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: Pending Refund List

Hi Ahmed,

Any update on the below email.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Wednesday, March 23, 2022 1:40 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending Refund List

Hi Ahmed,

As Requested, please find the updated list for pending refund along with the courier partner.

Invoice
Item Code
Courier Partner
Quantity wise Price
Total Amount
Remark
9512749804
162374867
Emirates Post
AED 79 x 6 quantity
AED 474
Short Item Received at WH
9515623220
163708943
LMG
AED 2
AED 125.50
Short Item Received at WH
162669941
AED 2.5
162111998
AED 19
162937975
AED 30
163089850
AED 7
161011349
AED 15
163700099
AED 50
9510242560
162764147
Aramex
AED 238
AED 238
Short Item Received at WH
9518572742
163089787
LMG
AED 45
AED 113
Short Item Received at WH
163605398
AED 19
163089790
AED 49
9513197860
163993506
Aramex
AED 196 x 4 quantity
AED 196
Short Item Received at WH
9513994683
163668271
Aramex
AED 69
AED 152
Short Item Received at WH
163574119
AED 15
160854571
AED 5
160854572
AED 5
160854573
AED 5
160854574
AED 5
163065453
AED 39
163416224
AED 9
9515136756
161319563
LMG
AED 9
AED 24
Short Item Received at WH
163690109
AED 15
9521460324
163154695
LMG
AED 28.05
AED 28.05
Short Item Received at WH
9508856459
163500439
LMG
AED 196
AED 196
Short Item Received at WH
9555817544
163373712
Missing Item
AED 129
AED 129
Missing Item
9557906515
163709318
LMG
AED 169
AED 169
Short Item Received at WH
9522741483
163868091
Shipa
AED 5
AED 107
Short Item Received at WH
154723621
AED 36 x 3 quantity
163418503
AED 15 x 3 quantity
163423766
AED 40 x 4 quantity
163424293
AED 9 x 3 quantity
162669925
AED 2
9556907441
162550086
LMG
AED 199
AED 199
Short Item Received at WH
9556923126
154857045
Missing Item
AED 9
AED 9
Missing Item
9559523324
163597395
Missing Item - Store Pick up
AED 24.50
AED 24.50
Missing Item
Homebox Oasis Store
9556271889
163162596
LMG
AED 89
AED 89
Short Item Received at WH
9555290055
162669953
Missing Item - Store Pick up
AED 39
AED 39
Missing Item
Homebox Sharjah Store
Grand Total
AED 2312.05

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 12:38 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending Refund List

Hi Anslem,

As discussed, can you add the courier partner so it can be clear for all the escalation stakeholders and we can escalate immediately .

Thanks,

Ahmed Zoher
Manager - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 22, 2022 2:41 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending Refund List

Hi Ahmed,

Do we have any update on the below email.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, March 21, 2022 7:42 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending Refund List

Hi Ahmed,

As discussed, please find the updated list for pending refund.

Invoice
Item Code
Quantity wise Price
Total Amount
Remark
9512749804
162374867
AED 79 x 6 quantity
AED 474
Short Item Received at WH
9515623220
163708943
AED 2
AED 125.50
Short Item Received at WH
162669941
AED 2.5
162111998
AED 19
162937975
AED 30
163089850
AED 7
161011349
AED 15
163700099
AED 50
9510242560
162764147
AED 238
AED 238
Short Item Received at WH
9518572742
163089787
AED 45
AED 113
Short Item Received at WH
163605398
AED 19
163089790
AED 49
9513197860
163993506
AED 196 x 4 quantity
AED 196
Short Item Received at WH
9513994683
163668271
AED 69
AED 152
Short Item Received at WH
163574119
AED 15
160854571
AED 5
160854572
AED 5
160854573
AED 5
160854574
AED 5
163065453
AED 39
163416224
AED 9
9515136756
161319563
AED 9
AED 24
Short Item Received at WH
163690109
AED 15
9521460324
163154695
AED 28.05
AED 28.05
Short Item Received at WH
9508856459
163500439
AED 196
AED 196
Short Item Received at WH
9555817544
163373712
AED 129
AED 129
Missing Item
9557906515
163709318
AED 169
AED 169
Short Item Received at WH
9522741483
163868091
AED 5
AED 107
Short Item Received at WH
154723621
AED 36 x 3 quantity
163418503
AED 15 x 3 quantity
163423766
AED 40 x 4 quantity
163424293
AED 9 x 3 quantity
162669925
AED 2

Grand Total
AED 1951.55

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 21, 2022 10:44 AM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending Refund List

Ok many thanks

Thanks,

Ahmed Zoher
Manager - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 20, 2022 6:49 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending Refund List

@Ahmed Zoher<mailto:[email-masked]> - Please ignore the pending refund list as I will be sending an updated list.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Sunday, March 20, 2022 1:49 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Pending Refund List

Just adding another one to the below list.

As soon as I come across similar case, I will add that to my excel and forward that to you.

9517397238
163465433
AED 178
AED 178
Missing Item
Grand Total
AED 2010.55

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Saturday, March 19, 2022 8:33 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Pending Refund List

Hi Ahmed,

As discussed, below is the pending refund list.

Invoice
Item Code
Quantity wise Price
Total Amount
Remark
9512749804
162374867
AED 79 x 6 quantity
AED 474
Short Item Received at WH
9515623220
163708943
AED 2
AED 125.50
Short Item Received at WH
162669941
AED 2.5
162111998
AED 19
162937975
AED 30
163089850
AED 7
161011349
AED 15
163700099
AED 50
9510242560
162764147
AED 119
AED 119
Short Item Received at WH
9518572742
163089787
AED 45
AED 113
Short Item Received at WH
163605398
AED 19
163089790
AED 49
9513197860
163993506
AED 196 x 4 quantity
AED 196
Short Item Received at WH
9513994683
163668271
AED 69
AED 152
Short Item Received at WH
163574119
AED 15
160854571
AED 5
160854572
AED 5
160854573
AED 5
160854574
AED 5
163065453
AED 39
163416224
AED 9
9515136756
161319563
AED 9
AED 24
Short Item Received at WH
163690109
AED 15
9521460324
163154695
AED 28.05
AED 28.05
Short Item Received at WH
9508856459
163500439
AED 196
AED 196
Short Item Received at WH
9555817544
163373712
AED 129
AED 129
Missing Item
9557906515
163709318
AED 169
AED 169
Short Item Received at WH
9522741483
163868091
AED 5
AED 107
Short Item Received at WH
154723621
AED 36 x 3 quantity
163418503
AED 15 x 3 quantity
163423766
AED 40 x 4 quantity
163424293
AED 9 x 3 quantity
162669925
AED 2
Grand Total
AED 1832.55

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 15, 2022 2:27 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund - 9522741483

Hi Anslem,

Please provide the data as discussed, we don't know how  much shall be refunded and why.

Please consolidate all orders need refund in an excel sheet, include order number, amount to be refunded and reason why you need approval for it.

Let's do it on all the pending so we can be aware with what are we dealing with.

Thanks,

Ahmed Zoher
Manager - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 15, 2022 1:01 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund - 9522741483
Importance: High

Need approval for refund.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Customer care Executive
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, February 28, 2022 2:51 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sireen Abdeljabbar <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raneen Baabaad <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund - 9522741483
Importance: High

Hi,

Any update on the below email, waiting for your go ahead to give refund.

Regards,
[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Sunday, February 20, 2022 4:27 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sireen Abdeljabbar <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raneen Baabaad <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund - 9522741483
Importance: High

Hi Ahmed/Murtaza,

Refund pending for more then 15 days please advise what needs to be done.
For more information please look into the trail mail and attachments in the email.

Regards,
[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Raneen Baabaad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 20, 2022 3:08 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sireen Abdeljabbar <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund - 9522741483

External email sender, please take precaution.
Hello Team,

A kind reminder on the below.

Best Regards,

Raneen Baabad
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Raneen Baabaad
Sent: Wednesday, February 16, 2022 8:12 AM
To: Anslem Misquitta; Ahmed Zoher; Murtaza Kutiyanawala
Cc: Murtaza Kutiyanawala; Ahmed Zoher; Maryam Yahya; Nada Hattar; Sireen Abdeljabbar; crys_hb; HomeBox Customercare UAE
Subject: RE: Refund - 9522741483

Hello Team,

Please update us on the below, As we need to close the pending tickets.

Best Regards,

Raneen Baabad
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Raneen Baabaad
Sent: Sunday, February 13, 2022 3:20 PM
To: Anslem Misquitta; Ahmed Zoher; Murtaza Kutiyanawala
Cc: Murtaza Kutiyanawala; Ahmed Zoher; Maryam Yahya; Nada Hattar; Sireen Abdeljabbar; crys_hb; HomeBox Customercare UAE
Subject: RE: Refund - 9522741483

Hello Team,

A kind reminder on the below.

Best Regards,

Raneen Baabad
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anslem Misquitta [mailto:[email-masked]]
Sent: Monday, February 7, 2022 7:33 AM
To: Ahmed Zoher; Murtaza Kutiyanawala
Cc: Murtaza Kutiyanawala; Ahmed Zoher; Maryam Yahya; Nada Hattar; Sireen Abdeljabbar; crys_hb; HomeBox Customercare UAE; Raneen Baabaad
Subject: RE: Refund - 9522741483

We have found another case were customer has sent all the items back however WH has received items which is not a part of the customer's order, please let me know if I can go ahead with the refund or advice the next step.

Highlighted below are not a part of customers order that we received at WH.

Amount of refund is AED 127 in total

Regards,
[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Raneen Baabaad <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 5, 2022 12:59 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sireen Abdeljabbar <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund - 9522741483

External email sender, please take precaution.
Hello Anslem,

A kind reminder on the below.

Best Regards,

Raneen Baabad
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Raneen Baabaad
Sent: Thursday, February 3, 2022 1:17 PM
To: Anslem Misquitta
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Maryam Yahya; Nada Hattar; Sireen Abdeljabbar; crys_hb; [email-masked]<mailto:[email-masked]>
Subject: Refund - 9522741483

Hello Anslem,

Please check the below and do the needful.

Best Regards,

Raneen Baabad
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

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