Subject: RE: Manual Refund has been Processed
From: Anslem Misquitta <[email-masked]>
To: Syed Ataullah <[email-masked]>, Sireen Abdeljabbar <[email-masked]>, Raneen Baabaad <[email-masked]>
Cc: amir aziz <[email-masked]>, Raneen Baabaad <[email-masked]>, Sireen Abdeljabbar <[email-masked]>, Maryam Yahya <[email-masked]>, crys_hb <[email-masked]>, Ahmed Zoher <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Maryam Yahya <[email-masked]>
Date: Mon, 21 Mar 2022 10:25:27 +0000

Hi Syed/Sireen/Raneen,

We have just got a confirmation that the given invoice refund is not processed yet for invoice 9761864218 as invoice cannot be opened in Hybris.
We have sent the request to the concern team to do the needful, once refund is done, we will keep you posted.

For other invoices please close the FD ticket as refund has been processed with receipts attached.

If need any more clarification feel free to approach me.

Regards,
[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Sunday, March 20, 2022 9:17 PM
To: Anslem Misquitta <[email-masked]>
Cc: amir aziz <[email-masked]>; Raneen Baabaad <[email-masked]>; Sireen Abdeljabbar <[email-masked]>; Maryam Yahya <[email-masked]>; crys_hb <[email-masked]>; Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Re: Manual Refund has been Processed

External email sender, please take precaution.
Hi Anslem.

Please provide us refund reference slip for the below order as well.

 9761864218

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd

Cell: +91 7037667652

________________________________
From: "anslem misquitta" <[email-masked]<mailto:[email-masked]>>
To: "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Raneen Baabaad" <[email-masked]<mailto:[email-masked]>>, "Sireen Abdeljabbar" <[email-masked]<mailto:[email-masked]>>, "Maryam Yahya" <[email-masked]<mailto:[email-masked]>>, "crys_hb" <[email-masked]<mailto:[email-masked]>>
Cc: "ahmed zoher" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 20, 2022 2:42:56 PM
Subject: FW: Manual Refund has been Processed

Hi Team,

Below is the total invoices were manual refund has been processed, in case you have any follow up on these invoices please let the customer know (by email/or call) that refund has been processed (you can attach the receipt if customer is looking for a proof of payment and send an email to the customer) and close the ticket accordingly.

I still see tickets open, and we are still sending customer the regular standard response even after the refund is processed and I have also sent an email for the same yesterday, please share this with your team mates. For E.g please refer invoice 9761864218.

Order #
REFUND_AMOUNT
Refund Already Processed Manually
9694219470
AED 2097.77
9518766626
AED 495
9678575704
AED 499
9677084981
AED 2685
9516818646
AED 1499
9512957830
AED 269
9521013951
AED 497
9761864218
AED 1950
9514356216
AED 899
9625295869
AED 1440
9521319540
AED 1435
9639980128
AED 2717
9642184113
AED 1517
9785094930
AED 1211

For any clarification feel free to approach me.

[A close up of a sign    Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Saturday, March 19, 2022 3:26 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Raneen Baabaad <[email-masked]<mailto:[email-masked]>>; Sireen Abdeljabbar <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Manual Refund has been Processed

Hi All,

Manual refund has been processed for the below Invoices, in case you have any follow up on this invoices please let the customer know that refund has been processed (you can attach the receipt if customer is looking for a proof of payment) and close the ticket accordingly.

ORDER_NO
REFUND AMOUNT
9521013951
            500
9514356216
            900
9625295869
         1,440
9521319540
         1,440
9639980128
         2,720
9642184113
         1,520
9785094930
         1,220

Feel free to contact me for any clarification.

[A close up of a sign    Description automatically generated]
Anslem Misquitta
Customer care Executive
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com