Subject: Ticket: 3937081
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Mosab Mohammed, Abdalla. Nasreldin" <[email-masked]>, Abu Sufian <[email-masked]>, "Raghwendra Pratap. Singh" <[email-masked]>, Alhamzi Mohammed <[email-masked]>, Mohammed Ali <[email-masked]>
Cc: Syed attaullah <[email-masked]>
Date: Mon, 28 Feb 2022 21:24:13 -0700 (MST)

Hi, 

Invoice: 29004107666620201219 
Chat link: https://landmarkgroup.freshchat.com/a/224106425474082/inbox/open/0/conversation/576786022617759 

With reference to the chat with the customer named 'Mahendran Arumugam', we have found out that agents failed to understand and resolve a simple issue and even closed the chat without replying to the customer on multiple occasions. This is a serious issue. The CRM was raised on 2/3/2022 refer to the attached image. 

Regards 
Amir