Subject: RE: [#3722907] - andrea_alibert
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Sat, 26 Feb 2022 12:55:43 +0000

Just FYI for FD Ticket 3722907

Regards,
[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Saturday, February 26, 2022 4:48 PM
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Sameer Hasan <[email-masked]>; OLM DXB <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; 'Home Box' <[email-masked]>; Ahmed Zoher <[email-masked]>; Maryam Yahya <[email-masked]>; Sireen Abdeljabbar <[email-masked]>; Raneen Baabaad <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: [#3722907] - andrea_alibert

Hi Team,

Can you please confirm how many Meilin Superior Shaggy Rug - 200x300 has been collected from the customer as customer confirmed that she has returned all 4 quantity however as per the WH they have only received 3 quantity of the item.

Regards,
[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 26, 2022 4:38 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3722907] - andrea_alibert

External email sender, please take precaution.
Hi Team,

Order number : 9515136275
AWB : RP010522002606

Issue : As per cx she returned: 4 x 160033695 - - Meilin Superior Shaggy Rug - 200x300 cms but refund processed for only 3. Also, cx did not return : 1 x163568701 - - Ontario Earline Color Block Printed Flannel Rug - 150x200 cms but refund is processed for it. Kindly check and advise.

Thanks& Regards
The Support Team.
Please take a look at ticket #3722907<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3722907> raised by Amir Aziz ([email-masked]<mailto:[email-masked]>).
On Tue, 8 Feb at 5:07 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order number : 9515136275
AWB : RP010522002606

Issue : As per cx she returned: 4 x 160033695 - - Meilin Superior Shaggy Rug - 200x300 cms but refund processed for only 3. Also, cx did not return : 1 x163568701 - - Ontario Earline Color Block Printed Flannel Rug - 150x200 cms but refund is processed for it. Kindly check and advise.

Thanks& Regards
The Support Team.
Please take a look at ticket #3722907<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3722907> raised by Amir Aziz ([email-masked]<mailto:[email-masked]>).
On Wed, 2 Feb at 4:40 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order number : 9515136275
AWB : RP010522002606

Issue : As per cx she returned: 4 x 160033695 - - Meilin Superior Shaggy Rug - 200x300 cms but refund processed for only 3. Also, cx did not return : 1 x163568701 - - Ontario Earline Color Block Printed Flannel Rug - 150x200 cms but refund is processed for it. Kindly check and advise.

Thanks& Regards
The Support Team.
Please take a look at ticket #3722907<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3722907> raised by Amir Aziz ([email-masked]<mailto:[email-masked]>).
On Sun, 30 Jan at 4:18 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order number : 9515136275
AWB : RP010522002606

Issue : As per cx she returned: 4 x 160033695 - - Meilin Superior Shaggy Rug - 200x300 cms but refund processed for only 3. Also, cx did not return : 1 x163568701 - - Ontario Earline Color Block Printed Flannel Rug - 150x200 cms but refund is processed for it. Kindly check and advise.

Thanks& Regards
The Support Team.
Please take a look at ticket #3722907<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3722907> raised by Amir Aziz ([email-masked]<mailto:[email-masked]>).
On Tue, 18 Jan at 4:17 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order number : 9515136275
AWB : RP010522002606

Issue : As per cx she returned: 4 x 160033695 - - Meilin Superior Shaggy Rug - 200x300 cms but refund processed for only 3. Also, cx did not return : 1 x163568701 - - Ontario Earline Color Block Printed Flannel Rug - 150x200 cms but refund is processed for it. Kindly check and advise.

Thanks& Regards
The Support Team.
​
Please take a look at ticket #3722907<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3722907> raised by Amir Aziz ([email-masked]<mailto:[email-masked]>).

3722907:1125156
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