Subject: Fwd: Goodwill Approval
From: Syed Ataullah <[email-masked]>
To: Malek <[email-masked]>
Cc: amir aziz <[email-masked]>, Hasan Nour <[email-masked]>
Date: Tue, 15 Feb 2022 04:40:01 -0700 (MST)

Hi Malek 

Please check the below tickets and inform them about the refund and close that, after finishing them send me feedback. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]>, "Nada Hattar" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "yahia taha" <[email-masked]>, "Faizal Maradeya" <[email-masked]> 
Sent: Tuesday, February 15, 2022 3:18:18 PM 
Subject: RE: Goodwill Approval 

Hi team, 

Goodwill is processed 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://108.170.60.122/www.homeboxstores.com | www.homeboxstores.com ] | [ https://108.170.60.122/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Faizal Maradeya <[email-masked]> 
Sent: Sunday, February 13, 2022 12:54 PM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]> 
Subject: Re: Goodwill Approval 

Ok please process 

From: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 13, 2022 12:05:10 PM 
To: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Goodwill Approval 

Hi [ mailto:[email-masked] | 
@Faizal Maradeya ] , 

Please we need your kind approval to process goodwill. 

Thank you. 

	

Date 	

Complaint type 	

Agent 	

Order No 	

Value 	

FD ticket 	

Inventory status 	

Last mile team update 

2-Feb 	

FD 	

Amani 	

6379567074 	

199 	

3811704 	

debit-SHI 	

Proceed manual refund and close - item debited to courier. 

2-Feb 	

FD 	

Amani 	

6378921550 	

150 	

3821604 	

IN WH 	

Due to RVP split pallet rest of items received after pallet closed, proceed manual refund and close. 

2-Feb 	

FD 	

Amani 	

6370776853 	

178 	

3823127 	

IN WH 	

Refund stuck due to Tech issue, proceed manual refund and close. 

2-Feb 	

FD 	

Amani 	

6379333642 	

173.7 	

3813666 	

IN WH 	

Its dispatch error, 2 orders switched and wrongly dispatched - proceed manual refund for both below orders and close. 

2-Feb 	

FD 	

Amani 	

6379333378 	

210.3 	

3813666 	

IN WH 	

Its dispatch error, 2 orders switched and wrongly dispatched - proceed manual refund for both below orders and close. 

2-Feb 	

FD 	

Amani 	

6378082469 	

288 	

3756283 	

debit-ARAMEX 	

Proceed manual refund and close. 

2-Feb 	

FD 	

Amani 	

6369433743 	

151 	

3797556 	

debit-ARAMEX 	

Proceed manual refund and close. 

2-Feb 	

FD 	

Amani 	

6376265669 	

149 	

3722803 	

debit-ARAMEX 	

Proceed manual refund and close.-Missing container debited 

2-Feb 	

FD 	

Amani 	

6368285634 	

140 	

3768174 	

IN WH 	

2 items received as unexpected - proceed manual refund and close. 

2-Feb 	

FD 	

Amani 	

6122371607 	

295 	

3805998 	

IN WH 	

Proceed manual refund and close - Wrong items cannot be processed 

2-Feb 	

FD 	

Amani 	

6123262910 	

129 	

3832446 	

IN WH 	

Return received - proceed manual refund and close, 

8-Feb 	

FD 	

Amani 	

6377602494 	

683.99 	

3734746 	

IN WH 	

Customer switched 2 return for 2 orders so all items received as unexpected, proceed manual refund for both below RMA and close. 

8-Feb 	

FD 	

Amani 	

6377418995 	

564 	

3734746 	

IN WH 	

Customer switched 2 return for 2 orders so all items received as unexpected, proceed manual refund for both below RMA and close. 

Total value 	

3310.99 			

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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