Subject: RE: [#3766637] - Conversation with Luai Alshareef
From: Yahia Taha <[email-masked]>
To: ismail.sayed <[email-masked]>, Kalyan Khadka <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Home Box <[email-masked]>, Bathushan Shahul Hameed <[email-masked]>, Hasan Razakhan <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 6 Feb 2022 06:50:10 +0000

Dear Mr. Ismail,

Inspection team reported that 162365178 P-Miller New Left/Right Facing Corner Sofa has quality issue and can’t be repaired without replacement, requesting your kind approval to replace and close the issue.

  *   The subjected order was delivered on 13-Jul-2021.
  *   As per team the spring are popping up in P-Miller New Left/Right Facing Corner Sofa Bed-Light Grey
  *   It seems product issue since the spring are popping up.
  *   Just FYI, there are repeated complaint on mention item previously @Hasan Razakhan<mailto:[email-masked]> FYKI.
  *   It is product issue.
  *   Cannot re-fix without replacement.
  *   Attached picture and video for your review.
  *   Item id 162365178 P-Miller New Left/Right Facing Corner Sofa Bed-Light Grey
  *   Item was billed as WWD
  *   Customer wants replacement of the product
  *   Stock in SOH “197”

@Kalyan Khadka<mailto:[email-masked]> please update the same in QMS.
Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Sunday, February 6, 2022 9:23 AM
To: Yahia Taha <[email-masked]>; Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: RE: [#3766637] - Conversation with Luai Alshareef

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below trail mail, we sent our team for inspection and reports as follows:

  *   The subjected order was delivered on 13-Jul-2021.
  *   As per team the spring are popping up in P-Miller New Left/Right Facing Corner Sofa Bed-Light Grey
  *   It seems product issue since the spring are popping up.
  *   Just FYI, there are repeated complaint on mention item previously.
  *   It is product issue.
  *   Cannot re-fix without replacement.
  *   Attached picture and video for your review.
  *   Item id 162365178 P-Miller New Left/Right Facing Corner Sofa Bed-Light Grey
  *   Item was billed as WWD
  *   Customer wants replacement of the product
  *   Stock in SOH “197”
  *   Pls advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 24, 2022 1:40 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3766637] - Conversation with Luai Alshareef

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 24, 2022 1:10 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3766637] - Conversation with Luai Alshareef

External email sender, please take precaution.
Dear Sir.

Request approval to send inspection team to check the customer complaint.

Sofa foam getting loose issue and base break,

Invoice: 29014201695520210626
CRM:  3530675
Item: 162365178 P-Miller New Left/Right Facing Corner Sofa

Thanks&Regards.
The Support Team.

On Fri, 21 Jan at 5:29 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hello Team,

The cx asking for maintenance request.

Order: 29014201695520210626
CRM: 3530675

Please do the needful.

Thanks, Rayan
On Sat, 15 Jan at 5:32 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #3766637<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3766637> raised by Luai Alshareef ().

Hi Team,

Invoice number : 29014201695520210626
CRM : 3510087

Issue : As per cx the problem is with the sponge sitting and break the base, kindly look into the matter and do the needful.

Thanks& Regards
The Support Team.
On Sat, 15 Jan at 5:25 AM , Luai Alshareef <> wrote:
Luai Alshareef
[Image removed by sender.]
1
08:29 PM, 14th Jan
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
08:29 PM, 14th Jan
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
08:29 PM, 14th Jan
Luai Alshareef
[Image removed by sender.]
1
08:29 PM, 14th Jan
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
08:29 PM, 14th Jan
Luai Alshareef
[Image removed by sender.]
1
08:30 PM, 14th Jan
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
08:30 PM, 14th Jan
Luai Alshareef
[Image removed by sender.]
السلام عليكم

ارجوا انشاء طلب صيانه
08:30 PM, 14th Jan
Luai Alshareef
[Image removed by sender.]
رقم الجوال 0592296669
08:30 PM, 14th Jan
mohiuddin
[Image removed by sender.]
نأسف للإزعاج ، يرجى تقديم بعض الصور للعنصر الذي يوضح المشكلة
04:31 AM, 15th Jan
Luai Alshareef
[Image removed by sender.]
لا يوجد صور حالياً
04:48 AM, 15th Jan
Luai Alshareef
[Image removed by sender.]
المشكله في اسفنجت الجلوس
04:48 AM, 15th Jan
Luai Alshareef
[Image removed by sender.]
و كسر في القاعده
04:48 AM, 15th Jan
mohiuddin
[Image removed by sender.]
يرجى التأكيد على أنك تتحدث عن هذا العنصر "P-Miller New Left / Right Facing Corner So"
05:12 AM, 15th Jan
Luai Alshareef
[Image removed by sender.]
صحيح
05:13 AM, 15th Jan
mohiuddin
[Image removed by sender.]
يرجى تقديم معرف البريد الإلكتروني الخاص بك ، وسأرفع مشكلتك إلى الفريق المعني الذي سينظر في الأمر
05:17 AM, 15th Jan
Luai Alshareef
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
05:18 AM, 15th Jan
mohiuddin
[Image removed by sender.]
أود إخبارك بأنني قد رفعت مشكلتك إلى الفريق المعني تحت رقم الشكوى 3510087 ، وسيقوم الفريق بالاتصال بك في أسرع وقت ممكن
05:24 AM, 15th Jan
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/569736571823596>

3766637:1125156
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