Subject: FW: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank
From: Yahia Taha <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Mohammad Tarabishi <[email-masked]>
Date: Thu, 30 Dec 2021 06:24:46 +0000

Dear all,

FYI, and to provide the customers refund reference number (RRN) in case they request for.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Singaravel Perambalam <[email-masked]>
Sent: Thursday, December 30, 2021 9:17 AM
To: Abdullah Alqasem <[email-masked]>; Yahia Taha <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Prince Anand <[email-masked]>; Turki Alghamdi <[email-masked]>; Ravi Chandran <[email-masked]>; Ramalingam Thangavel <[email-masked]>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Added Order reference numbers to the same file for your convinience

From: Singaravel Perambalam
Sent: Wednesday, December 29, 2021 7:02 PM
To: Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Prince Anand <[email-masked]<mailto:[email-masked]>>; Turki Alghamdi <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>; Ramalingam Thangavel <[email-masked]<mailto:[email-masked]>>
Subject: FW: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Dear Abdulla/Yahia/Malik,

Please refer the file for claim ID status against 14501 refunds pertaining to period from Oct till 14th December. We are keep on following with bank for update.

We have received 3690 claim IDs from Al Rajhi bank.

Please refer the file and if you have any MOCI complain against any of these refunds, update the claim IDs and close it.

Revert in case in you have any queries.

Regards
Peram

From: Singaravel Perambalam
Sent: Wednesday, December 29, 2021 6:54 PM
To: Turki Alghamdi <[email-masked]<mailto:[email-masked]>>
Cc: Ravi Chandran <[email-masked]<mailto:[email-masked]>>; Ramalingam Thangavel <[email-masked]<mailto:[email-masked]>>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Dear Turki,

Out of two files we sent to Al Rajhi requesting for pending 22,748 claims IDS, the status as on date below. Only 3690 Claim IDs shared by bank.

Status against the file sent for 14501 claim IDs pertaining to period from Oct till 14th December

Status against the file sent for 8247 claim IDs pertaining to period from 1st Jan till Sept 2021- Waiting for Claim IDs - No Response

Appreciate your escalation.

Regards
Peram
From: Abdullah K. Sharif <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 7:16 PM
To: Turki Alghamdi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Gokul R. Jayagopal <[email-masked]<mailto:[email-masked]>>; Jaber N. Almarri <[email-masked]<mailto:[email-masked]>>; Walled K. Alsabhan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Imran Ahmad <[email-masked]<mailto:[email-masked]>>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

External email sender, please take precaution.
Dear Turki

Please find attached update for 14501.
For the file of 8247, we are waiting for the IT team.

BR

Abdullah K. Sharif

From: Turki Alghamdi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 5:22 PM
To: Abdullah K. Sharif <[email-masked]<mailto:[email-masked]>>
Cc: Turki M. Mukirin <[email-masked]<mailto:[email-masked]>>; E. commerce Claim <[email-masked]<mailto:[email-masked]>>; Gokul R. Jayagopal <[email-masked]<mailto:[email-masked]>>; Jaber N. Almarri <[email-masked]<mailto:[email-masked]>>; Walled K. Alsabhan <[email-masked]<mailto:[email-masked]>>; Ma Leizl Galang. Boado <[email-masked]<mailto:[email-masked]>>; Imran Ahmad <[email-masked]<mailto:[email-masked]>>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Ravi Chandran <[email-masked]<mailto:[email-masked]>>
Subject: Al Rajhi: MADA Refunds Complains - Claim IDs are Pending from Al Rajhi Bank

Dear Abdullah,

Kindly we need your support to provide us with Claim IDs for the attached 22748 transactions.

Since the Claim IDs are pending from Al Rajhi bank and we need to reply to MOCI and close the customers claim to avoid any penalty.

From 1st Jan till Sept 2021- Waiting for Claim IDs                              8247
From Oct till 14th December-Waiting for Claim IDs                          14501
Total                                                                                                           22748

Regards,

Turki Mohammed Al Ghamdi
Assistant Manager - POS & Banking
Mobile: +966 5444 88 078
Tel: + 966 11 279 3180  Ext: 3180

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