Subject: RE: Customer complaints // 29029201321920211204
From: Yahia Taha <[email-masked]>
To: Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Asif Mohdyusuf <[email-masked]>, Raees Ansari <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Tulasi bhatta <[email-masked]>, Hcdammam Delivery <[email-masked]>, HB.CCCKSA <[email-masked]>, hbjubail crm <[email-masked]>, hbjubail manager <[email-masked]>, hbjubail ma <[email-masked]>, syed ataullah <[email-masked]>, Mohammad Tarabishi <Mohammad.T
Date: Wed, 22 Dec 2021 08:40:07 +0000

@Raneem Alqutub<mailto:[email-masked]> please arrange to call the customer and inform below feedback.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Hcdammam Delivery [email-masked]<mailto:[email-masked]>
Sent: Tuesday, December 21, 2021 1:14 PM
To: HB.CCCKSA [email-masked]<mailto:[email-masked]>; hbjubail crm [email-masked]<mailto:[email-masked]>; hbjubail manager <[email-masked]>; hbjubail ma <[email-masked]>
Cc: Asif Mohdyusuf <[email-masked]>; Raees Ansari <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Tulasi bhatta <[email-masked]>
Subject: Customer complaints // 29029201321920211204

Dear @HB.CCCKSA<mailto:[email-masked]>

With ref crm 3407657,  The customer claims to have received an item of the wrong color and another item is stained.. so pls note that

For the items Mirage  Sofa- customer revise coronet color as per the invoice request ( Blue color)

And for the items Sentra Sofa - The team found some dust on the sofa and this is due to the misuse of the customer Because there is home maintenance work in the place of the sofa.. pls check the attached pic for reference

Thanks & Regards
Mosa
DAMMAM-COD
Ext-5368

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