Subject: RE: [#4961620] - 9587446803 - Late Collection
From: Mani Choudhury <[email-masked]>
To: Anslem Misquitta <[email-masked]>, olm auh <[email-masked]>, Vijay Pokhriyal <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Ashish Karini <[email-masked]>, Home Box <[email-masked]>, Sameer Hasan <[email-masked]>, Peter Dsouza <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Sanaa Hammad <[email-masked]>, Nada Hattar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <Ah
Date: Fri, 7 Oct 2022 12:48:49 +0000

Dear team
Same customer having two RVP no. with one item so driver marked as cancel one.

Regards
Mani sankar

From: Mani Choudhury
Sent: Friday, October 7, 2022 4:46 PM
To: Anslem Misquitta <[email-masked]>; olm auh <[email-masked]>; Vijay Pokhriyal <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Ashish Karini <[email-masked]>; Home Box <[email-masked]>; Sameer Hasan <[email-masked]>; Peter Dsouza <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Sanaa Hammad <[email-masked]>; Nada Hattar <[email-masked]>; [email-masked]; [email-masked]; Malek <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>
Subject: RE: [#4961620] - 9587446803 - Late Collection

Dear team
RVP is cancel please reassign the rvp. We will reattempt it tomorrow.

Regards
Mani sankar

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 7, 2022 4:02 PM
To: Mani Choudhury <[email-masked]<mailto:[email-masked]>>; olm auh <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Sanaa Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Malek <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4961620] - 9587446803 - Late Collection

Hi Team,

Why is this showing RVP cancelled with just 1 attempt.

This is the comment from driver

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Mani Choudhury <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 7, 2022 1:12 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; olm auh <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4961620] - 9587446803 - Late Collection

Dear team
Order is out for pickup today

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 7, 2022 6:40 AM
To: olm auh <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4961620] - 9587446803 - Late Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

Please take a look at ticket #4961620<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4961620> raised by Orla Meaney ([email-masked]<mailto:[email-masked]>).

As per the tracking ID (RP100622001439) the Rug has not been collected.

Kindly contact the customer on the following phone number (+971585245728) and collect it from the cust doorstep .

Order number : 9587446803
AWB : RP100622001439

Best Regards,
Jok Kuol,
On Thu, 6 Oct at 6:45 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Please take a look at ticket #4961620<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4961620> raised by Orla Meaney ([email-masked]<mailto:[email-masked]>).

As per the tracking ID (RP100622001439) the items has not been collected.

Kindly contact the customer on the following phone number (+971585245728) to arrange an urgent collection.

Order number : 9587446803
AWB : RP100622001439

Best Regards,
Jok Kuol,

4961620:1125156
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