Subject: Fwd: [#4938691] - Damaged HH item below AED 50 - 9588053458
From: Syed Ataullah <[email-masked]>
To: hblsmuae <[email-masked]>
Date: Thu, 6 Oct 2022 07:00:01 -0700 (MST)

Hi Team 

Please check the trail mail, and avoid doing these kind of mistakes. as you know we are focusing on first hand resolution. 

Regards 
Syed 

From: "anslem misquitta" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "Malek" <[email-masked]>, "amir aziz" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "ahmed zoher" <[email-masked]> 
Sent: Tuesday, October 4, 2022 7:02:14 PM 
Subject: RE: [#4938691] - Damaged HH item below AED 50 - 9588053458 

[ mailto:[email-masked] | @Syed Ataullah ] Please coach the agent, if customer has specifically mentioned 2 items broken then agent should had asked for pictures for both on the same chat also agent has mentioned 1 item for refund and mentioned amount for 2 quantity (I specifically mentioned that in my email) just rectify it, that all I was asking and that was the whole purpose of me sending the email. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Syed Ataullah <[email-masked]> 
Sent: Tuesday, October 4, 2022 4:26 PM 
To: Anslem Misquitta <[email-masked]> 
Cc: Malek <[email-masked]>; amir aziz <[email-masked]>; Deeksha Dadu <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]> 
Subject: Re: [#4938691] - Damaged HH item below AED 50 - 9588053458 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Anslem. 

as per customer statement he received 2 item broken, but in attachment only one item showing. 

FYI email sent to the customer for confirmation once we get any update from the customer will let you know. 

Regards 

Syed 

From: "anslem misquitta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "syed ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Malek" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "amir aziz" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "Sabry Yousef" < [ mailto:[email-masked] | [email-masked] ] >, "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] >, "ahmed zoher" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 4, 2022 4:37:28 PM 
Subject: FW: [#4938691] - Damaged HH item below AED 50 - 9588053458 

Hi Syed/Malek, 

Can you please check with the agent to understand how many quantities needs to be refunded. 

Asper the price the amount mentioned in the below email is for 2 quantities not for 1, please confirm and revert. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 4, 2022 6:17 AM 
To: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#4938691] - Damaged HH item below AED 50 - 9588053458 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Anslem. 

Damaged HH item below AED 50 - 9588053458 

Order # - 9588053458 
Item ID and description of the item - 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms 
Quantity – 1 Item 
Amount to be refunded in AED – 29.00 

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund. 

Thanks & Regards, 

Alhamzi 

On Sun, 2 Oct at 1:11 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Anslem. 

Damaged HH item below AED 50 - 9588053458 

Order # - 9588053458 
Item ID and description of the item - 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms 
Quantity – 1 Item 
Amount to be refunded in AED – 29.00 

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund. 

Thanks & Regards, 

Mohiuddin. 

BQ_BEGIN

On Fri, 30 Sep at 5:31 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Anslem. 

Damaged HH item below AED 50 - 9588053458 

Order # - ​9588053458 
Item ID and description of the item - 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms 
Quantity – 1 Item 
Amount to be refunded in AED – 29.00 

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund. 

Thanks & Regards, 
Aws 

BQ_BEGIN

On Thu, 29 Sep at 8:29 PM , Hanadi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hanadi 

Hi 

07:25 PM, 29th Sep 

	

Hanadi 

Just 15 minutes ago I received my order but 2 items were broken i called the delivery man he told to call u what shall i do in this case 

07:27 PM, 29th Sep 

	

Hanadi 

* File attached - 50a4a39be84e45b7198e30.mp4 * 

07:27 PM, 29th Sep 

	

Hanadi 

I took this video the minute I noticed there is something broken inside 

07:27 PM, 29th Sep 

	

mohiuddin 

Hi Hanadi. Thank you for choosing HomeBox. My name is Mohiuddin. 

07:58 PM, 29th Sep 

	

Hanadi 

So what u will do in my situation Mr Mohiuddin 

07:59 PM, 29th Sep 

	

mohiuddin 

We sincerely apologize for the inconvenience 

08:10 PM, 29th Sep 

	

mohiuddin 

Could you please share your order number so that I can assist you further? 

08:10 PM, 29th Sep 

	

mohiuddin 

Kindly confirm the item name and the quantity 

08:18 PM, 29th Sep 

	

Hanadi 

9588053458 

08:19 PM, 29th Sep 

	

mohiuddin 

You are talking about the this order 9588053458? 

08:19 PM, 29th Sep 

	

Hanadi 

Yes 

08:19 PM, 29th Sep 

	

mohiuddin 

Kindly confirm the item name and the quantity 

08:19 PM, 29th Sep 

	

mohiuddin 

This item is broken 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms 

08:20 PM, 29th Sep 

	

Hanadi 

08:20 PM, 29th Sep 

	

Hanadi 

Yes 

08:21 PM, 29th Sep 

	

mohiuddin 

Kindly confirm both are broken or one of them 

08:21 PM, 29th Sep 

	

Hanadi 

Both 

08:21 PM, 29th Sep 

	

mohiuddin 

Really sorry for the inconvenience, 

08:23 PM, 29th Sep 

	

mohiuddin 

What we can do in this case is we will escalate to the concerned team to process the refund AED (AED29.00), without returning the damaged item ( 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms). we request you to not create return request for damaged item 

08:24 PM, 29th Sep 

	

Hanadi 

But i like the items and i want another one 

08:25 PM, 29th Sep 

	

Hanadi 

Can u send new plz 

08:26 PM, 29th Sep 

	

mohiuddin 

We are truly sorry to say that currently we do not have exchange service you can we will escalate for the refund, team will provide your your refund 

08:27 PM, 29th Sep 

	

mohiuddin 

Then you can place a new order for the same we assure you that it will not be repeated 

08:27 PM, 29th Sep 

	

mohiuddin 

Is there anything else I can assist you with today? 

08:27 PM, 29th Sep 

	

mohiuddin 

Please feel free to come back and chat with us if you have any queries in the future. 

08:28 PM, 29th Sep 

	

View conversation in [ https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/662363875242687 | 
Freshchat ] 

BQ_END

BQ_END

4938691:1125156 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com