Subject: Re: to penalized Abdallah
From: Syed Ataullah <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Thu, 6 Oct 2022 01:26:24 -0700 (MST)

noted well 

From: "Deeksha Dadu" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]>, "Gaurav Yadav" <[email-masked]> 
Cc: "Malek" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Thursday, October 6, 2022 1:53:40 PM 
Subject: Re: to penalized Abdallah 

He should be peanlised for one full day unless there is some really good explanation for this. We have been warning everyone over and over again for something like this. This is fatal mistake for which we have got several client complaints. 

Has anyone spoken to Amal? She needs to be explained about this very clearly. We are letting her be because she is new but this is something I need every new agent to be trained on by default. Please train all new agents if not done so already. 

regards, 
Deeksha 

From: Syed Ataullah <[email-masked]> 
Sent: Thursday, October 6, 2022 1:47 PM 
To: Gaurav Yadav <[email-masked]> 
Cc: Malek <[email-masked]>; amir aziz <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: to penalized Abdallah 
Hi Gaurav 

This is to inform you that one of our agent has appended new chat with old one which strictly prohibited. For this reason Abdallah Ahmed (HB KSA Team) will be penalized for half day from next month salary 

https://landmarkgroupservice.freshdesk.com/a/tickets/1935550 

Regards 
Syed Ataullah