Subject: RE: Item Not Received by LMG - 9584576439 and 9583841057
From: Murtaza Kutiyanawala <[email-masked]>
To: Peter Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Vijay Pokhriyal <[email-masked]>, Mani Choudhury <[email-masked]>, Muzahir Abbas <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>, Vijay Pokhriyal <[email-masked]>, Mani Choudhury <[email-masked]>, Muzahir Abbas <[email-masked]>, Syed Ataullah <[email-masked]>, M
Date: Thu, 6 Oct 2022 07:20:36 +0000

Hi Peter,

We would like you to intervene for the below 2 cases as the cc team is not getting any solution the below cases, these are all delivery / refund cases pending from 28th Aug and 3rd Sep, we are taking more than 1 month to resolve the issue, this is impacting the NPS rating for Home Box.

We have followed all the escalation matrix, I even tried calling Ashish but no luck, please let us know what’s the next step.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Wednesday, October 5, 2022 3:30 PM
To: Jasim Vali Mohammed Bebal <[email-masked]>; OLM DXB <[email-masked]>; Ashish Karini <[email-masked]>; Sameer Hasan <[email-masked]>; Karthik Arivanandam <[email-masked]>; Peter Dsouza <[email-masked]>; Vijay Pokhriyal <[email-masked]>; Mani Choudhury <[email-masked]>; Muzahir Abbas <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Vijay Pokhriyal <[email-masked]>; Mani Choudhury <[email-masked]>; Muzahir Abbas <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Nada Hattar <[email-masked]>; Syed Ataullah <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>
Subject: RE: Item Not Received by LMG - 9584576439 and 9583841057

Hi All,

We need to understand the progress for the below 2 orders.

As per the system it is now showing Undelivered as customer rejected to receive the order on 28th of September. (This is for both order)
Please let us know if the item is with you as it is shown out for delivery on 28th of September for both the order and if it is with you, then can you please mark it as NDR so the refund can be processed systematically.

Invoice
Order Date
Order Status
Refund Amount
9583841057
27-Aug-22
IN_TRANSIT
AED 146
9584576439
2-Sep-22
IN_TRANSIT
AED 128

9583841057 – As per the system below we see order was picked up on 28th of September, we checked with concept team (@Jasim Vali Mohammed  Bebal<mailto:[email-masked]>) and order was not re-sent from WH.

9584576439 - As per the system below we see order was picked up on 28th of September, we checked with concept team (@Jasim Vali Mohammed  Bebal<mailto:[email-masked]>) and order was not re-sent from WH.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 28, 2022 9:48 PM
To: OLM DXB <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Karthik Arivanandam <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Item Not Received by LMG - 9584576439 and 9583841057

Dear Team ,

For the subjected ticket order issue Kindly find the updated remarks from FC end with order date handover date & concern raised date from OLM team (Vijay).

Order no
Order Date
 Handover date
Fc Remarks
9584576439
02/09/2022
03/09/2022
AUH teams upheaved the concern on 15/09/2022 that to once was highlighted by CC team on customer follow up or else no discrepancies raised
9583841057
27/08/2022
27/08/2022
AUH teams upheaved the concern on 02/09/2022 that to once was highlighted by CC team on customer follow up or else no discrepancies raised

FYR kindly find the attached file of manual manifest for stated order & To KYI STL mail manifest of handover is just not a vague manifest confirmation & is been shared after all the necessary checks.

The above stated concern was raised from the customer end due to late delivery or else was not even highlighted as discrepancy by OLM .
It might be with other concepts as said below that shipment has been left over or missed to load due to manual loading & error, but not with HB if so then we have rectified for never to be repeated.
As we have kept all necessary precautionary check points to avoid such issues , we have no excess boxes lying around floor such like other concepts as said below.

As stated below if there is (2X Of HB) such cases then please share the tracker of such discrepancies raised & the item is found in HB FC hub because in my attainment have not found any such occurrence yet.
In the attached email below HB has confirmed that the order is handed over , whereas HC has confirmed that item is fulfilled from store & not found in WH.

There after the timeline for any discrepancies to be raised for DXB , SHJ ,AJMAN is 24 hrs post-handover& for AUH is 48 Hrs post-handover.
Your extended support as always , would be highly appreciated .

@Murtaza Kutiyanawala<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]> @OLM DXB<mailto:[email-masked]> have cross checked whole FC & loading area we have not found any excess box for the subjected order.

Note:- To avoid such issue @Ashish Karini<mailto:[email-masked]> @Sameer Hasan<mailto:[email-masked]>@OLM DXB<mailto:[email-masked]> kindly commence with STL for while collecting the shipment from FC itself , as it is as per the SOP which helps us avoid such discrepant issue .
            As eventually we are here to fulfil the customer & not to play blame game .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 547559607
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Karthik Arivanandam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 28 September 2022 6:03 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Item Not Received by LMG - 9584576439 and 9583841057

Dear Jasim,
                     Do check the status of the mentioned orders and revert ASAP. Do we need a change in the SOP ?

[A close up of a sign  Description automatically generated]
  Karthik Pandian RPA
  Inventory Controller
  T   :  +971 48215820
  M :  +971 501827392
  [email-masked]<mailto:[email-masked]>
  DWC building no-3 landmark warehouse
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CSampath.Rajasekaran%40landmarkgroup.com%7Cec6a1b9be0164e29140e08d8a1ad10a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637437111971989345%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5zQFo2P5rsKod0a8orwU4ahjgNU3GbuNMjM9FR1c9sI%3D&reserved=0>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 28, 2022 5:33 PM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>; Karthik Arivanandam <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Item Not Received by LMG - 9584576439 and 9583841057

Hi Jasim,

Request you to double check from your end as well for the missing invoices and also reply on the attached email as highlighted by Ashish.

@Karthik Arivanandam<mailto:[email-masked]> – is it feasible to change the SOP from 24 hours to 72 hours if yes then let’s get that documented rolled out.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 28, 2022 5:16 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Karthik Arivanandam <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Item Not Received by LMG - 9584576439 and 9583841057

Hi @Murtaza Kutiyanawala<mailto:[email-masked]>

While we are giving all the required support, lets be more realistic as OLM Abudhabi team has raised for 1 container from 24th September order not received on 26th September, we got the same response and the manifest email as standard practice.

Same thing happens with all the 4 concepts CP,MX,HC & HB but when highlighted withing 3-4 days we get those shipments. It is a very much possible scenario where as a human error some orders are passed through Scan to load activity but not loaded in the truck. So we need everyone’s support to ensure customer is not suffered and requesting HB team to do a double check rather than simply reverting with STL email. Such cases are much higher(2X of HB) for HC but surprisingly whenever we highlight that any part is not received, they confirm that it is lying with them and they arrange to send that. You can check the attached email for the count of HC & HB orders for such case.

We are also more cautious and setting a standard process to highlight concepts within 72 Hrs, so let’s set this process to reverting back within 72 hrs, rather then 24 hrs which is realistically difficult for hubs other than Dubai hub as the transit time is of 1 day.

@Sameer Hasan<mailto:[email-masked]> – As discussed please highlight for any order that is not received from FC within 48-72 hrs of shipping.

Regards

Ashish Kumar Karini
Manager – Ecommerce Operations
Mob - 971 525585024 , Dir – 971 45174474

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 28, 2022 4:52 PM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>; Karthik Arivanandam <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Item Not Received by LMG - 9584576439 and 9583841057

Hi Ashish / Karthik,

Need your intervention to get a resolution on the below 2 cases :-

Both these orders we sent to LMG Abu Dhabi on the below dates email and manifest attached and details shared in the trial mail, but as per LMG they did not receive the order.

As per the email its clearly mention that if there are any discrepancy LMG needs to highlight in 24 hours which is not done, hence it was consider that there is no discrepancy.

@Ashish Karini<mailto:[email-masked]> – request you to check and update on the same as we cannot ask the customer to suffer because of our internal issue.

@Karthik Arivanandam<mailto:[email-masked]> – in the mean while please approve for the dispatch of the items for both the orders so that we can fulfil the delivery and LMG will get back to us with the details. If not reverted in 48 hours, we will get the money deducted from LMG.

9584576439 – AED 119 order value and order dispatched on the 3rd Sep
9583841057 – AED 146 order value and order dispatched on the 27th Aug

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 26, 2022 4:01 PM
To: Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Karthik Arivanandam <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: Item Not Received by LMG - 9584576439 and 9583841057

Hi All,

We have 2 invoices so far where courier partner is claiming of not receiving the item from WH which resulting customers not receiving their order.

Customer is constantly calling the contact center and we don’t have any answer for this, customer for invoice 9584576439 has visited the store and have complained .

[An Image]

COURIER HANDOVER
Date: 2022-09-03 03:44:31
Page 1 Of 1

LMG
Handover Reference Number: 179248
Handover Date
3-Sep-22
Handover Time

3:43:17 AM
No of Invoices
206
No of Cartons
373
No of Pallets
14
Landmark User
232049
Driver Name
PERVAIZ
Driver ID
5050
Vehicle No
69970
Courier Name
LMG

SL NO
TRACKING ID
INVOICE NO
COLLECTION STORE
STORE NAME
CONTAINER ID
PALLET ID
SCAN TO LOAD DATE
SCAN TO LOAD TIME
69
FP090222002280
9584576439

OCU2557343
HBAE.EC.P.039
2-Sep-22
7:58:12 PM

[An Image]

COURIER HANDOVER
Date: 2022-08-27 11:50:25
Page 1 Of 1

LMG
Handover Reference Number: 176788
Handover Date
27-Aug-22
Handover Time

11:50:06 PM
No of Invoices
56
No of Cartons
116
No of Pallets
4
Landmark User
232049
Driver Name
AFZAL
Driver ID
523244
Vehicle No
39210
Courier Name
LMG

SL NO
TRACKING ID
INVOICE NO
COLLECTION STORE
STORE NAME
CONTAINER ID
PALLET ID
SCAN TO LOAD DATE
SCAN TO LOAD TIME
40
FP082722003089
9583841057

OCU2533426
HBAE.EC.P.065
27-Aug-22
10:28:17 PM

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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