Subject: Fw: [#4942295] - order cancelled before 14 days
From: Deeksha Dadu <[email-masked]>
To: amir aziz <[email-masked]>
Date: Wed, 5 Oct 2022 07:43:10 +0000

________________________________
From: Anslem Misquitta <[email-masked]>
Sent: Tuesday, October 4, 2022 12:16 PM
To: [email-masked] <[email-masked]>; Malek <[email-masked]>; Nada Hattar <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Akshath Veerabhadrachari <[email-masked]>; Home Box <[email-masked]>; homebox skygardensm <[email-masked]>; Homebox SkyGardenMA <[email-masked]>; Homebox SkyGardenAcc <[email-masked]>; Deeksha Dadu <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>
Subject: FW: [#4942295] - order cancelled before 14 days

Hi All,

This is for the customer where there were manufacturing defect in the product and email has been sent for online orders.

Few are from Store with same issue, so delivery has been stopped, please Inform all the agents incase they come across any customer in the given sheet please let them know that there was manufacturing defect in the product and has been cancelled and refund will be initiated.

Just FYI @Nada Hattar<mailto:[email-masked]> @Izzeldeen Shabaneh<mailto:[email-masked]>

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Akshath Veerabhadrachari <[email-masked]>
Sent: Saturday, October 1, 2022 1:26 PM
To: Home Box <[email-masked]>; homebox skygardensm <[email-masked]>; Homebox SkyGardenMA <[email-masked]>; Homebox SkyGardenAcc <[email-masked]>; Anslem Misquitta <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#4942295] - order cancelled before 14 days

Dear Team,

Pls check with @Anslem Misquitta<mailto:[email-masked]> as we got a communication from CCC.

   Best Regards

  AKSHATH V

  Store Manager

  M  :  +971 56 991 4016

   T   :  +971 4 3591158

   E   :  [email-masked]<mailto:[email-masked]>

   SkyGarden , HomeBox

   CenterPoint, Burjuman ,UAE.

   www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 October 2022 12:29 PM
To: Akshath Veerabhadrachari <[email-masked]<mailto:[email-masked]>>; homebox skygardensm <[email-masked]<mailto:[email-masked]>>; Homebox SkyGardenMA <[email-masked]<mailto:[email-masked]>>; Homebox SkyGardenAcc <[email-masked]<mailto:[email-masked]>>; Homebox SkyGardenAcc <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4942295] - order cancelled before 14 days

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi team,

Order cancelled before 14 days,

Order number : 9588166336

Store code : HomeBox29027

Issue description : this order was placed on Sep 28, 2022 and currently showing NOT_PICKED customer complaining that he did not get time to collect it, it is not even been 4 days and it is returned kindly check and advise.

Regards,

Mohiuddin.

On Fri, 30 Sep at 8:42 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Caye??

[https://images.freshchat.com/30x30/fresh-chat-names/img/burger.png]

I will wait for your update. Thank you

08:38 PM, 30th Sep

Aws

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]

It was a pleasure to assist you. Thank you for shopping with us.

Have a wonderful day.

08:42 PM, 30th Sep

View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/662727269966052>

4942295:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Pricing Issue on website
From: Anslem Misquitta <[email-masked]>
To: Homebox SkyGardenMA <[email-masked]>, homebox skygardensm <[email-masked]>, Akshath Veerabhadrachari <[email-masked]>, Homebox zccma <[email-masked]>, Homebox zccsm <[email-masked]>, Sachin Kumar <[email-masked]>, Homebox IbnMA <[email-masked]>, Homebox Ibnsm <[email-masked]>, Hussain Patanwala <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Zulema Pereira <[email-masked]>, Tinson Thomas <[email-masked]>, Faizal Maradeya <[email-masked]>, Saiyam Bilala <[email-masked]>
Date: Fri, 30 Sep 2022 09:27:34 +0000

Hi Team,

We want this order to be stopped from your end as there was a pricing issue.

Row Labels

Delivery Status

Store Code

Quantity

Courier Tracking ID

9587957183

Ready for pickup

29027 - Sky Garden

10

958795718399990000

9588163992

Ready for pickup

29027 - Sky Garden

2

958816399299990000

9588164634

Ready for pickup

29027 - Sky Garden

2

958816463499990000

9588166336

Ready for pickup

29027 - Sky Garden

10

958816633699990000

9588222164

Ready for pickup

29062 - Zahiya

2

102803444

9588270985

READY_TO_SHIPPED

29027 - Sky Garden

22

958827098599990000

9588308606

READY_TO_SHIPPED

29027 - Sky Garden

8

958830860699990000

9588314499

Ready for pickup

29020 - IBN

10

102806241

9588334575

READY_TO_SHIPPED

29027 - Sky Garden

10

958833457599990000

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

Subject: RE: Manufacturing Defect In Product
From: Anslem Misquitta <[email-masked]>
To: "Malek Al. Hosan" <[email-masked]>
Cc: syed ataullah <[email-masked]>, Deeksha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, AMIR <[email-masked]>
Date: Mon, 3 Oct 2022 06:44:49 +0000

Thanks for the update.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Malek Al. Hosan <[email-masked]>
Sent: Friday, September 30, 2022 5:42 PM
To: Anslem Misquitta <[email-masked]>
Cc: syed ataullah <[email-masked]>; Deeksha <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; AMIR <[email-masked]>
Subject: Re: Manufacturing Defect In Product

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Anslem.

We have sent the mail to all mentioned order except the customer with order number: 9588316368 as this customer is using apple device and the mail is encrypted.

Regards.

Malek.

  _____

From: "Anslem Misquitta" <[email-masked]<mailto:[email-masked]>>
To: "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Malek" <[email-masked]<mailto:[email-masked]>>
Cc: "Deeksha" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Ahmed Zoher" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "AMIR" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 30, 2022 4:57:39 PM
Subject: Manufacturing Defect In Product

Hi Syed/Malek,

Please send emails to the below invoices via Fresh Desk.

Just copy and paste from the attached file.

Invoice

9587957183

9588163992

9588164634

9588166336

9588212385

9588222164

9588270985

9588303582

9588304542

9588307144

9588308164

9588308606

9588310869

9588314499

9588315248

9588316368

9588332123

9588334575

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>