Subject: Re: [#4938691] - Damaged HH item below AED 50 - 9588053458
From: Deeksha Dadu <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Syed Ataullah <[email-masked]>
Cc: Malek <[email-masked]>, amir aziz <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Wed, 5 Oct 2022 07:39:10 +0000

Hi Anslem,

I am very sorry about this.

I am speaking with the team about this now.

Regards,
Deeksha
________________________________
From: Anslem Misquitta <[email-masked]>
Sent: Tuesday, October 4, 2022 7:02 PM
To: Syed Ataullah <[email-masked]>
Cc: Malek <[email-masked]>; amir aziz <[email-masked]>; Deeksha Dadu <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: RE: [#4938691] - Damaged HH item below AED 50 - 9588053458

@Syed Ataullah<mailto:[email-masked]> Please coach the agent, if customer has specifically mentioned 2 items broken then agent should had asked for pictures for both on the same chat also agent has mentioned 1 item for refund and mentioned amount for 2 quantity (I specifically mentioned that in my email) just rectify it, that all I was asking and that was the whole purpose of me sending the email.

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Tuesday, October 4, 2022 4:26 PM
To: Anslem Misquitta <[email-masked]>
Cc: Malek <[email-masked]>; amir aziz <[email-masked]>; Deeksha Dadu <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: Re: [#4938691] - Damaged HH item below AED 50 - 9588053458

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Anslem.

as per customer statement he received 2 item broken, but in attachment only one item showing.

FYI email sent to the customer for confirmation once we get any update from the customer will let you know.

Regards

Syed

________________________________

From: "anslem misquitta" <[email-masked]<mailto:[email-masked]>>
To: "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Malek" <[email-masked]<mailto:[email-masked]>>
Cc: "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "ahmed zoher" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 4, 2022 4:37:28 PM
Subject: FW: [#4938691] - Damaged HH item below AED 50 - 9588053458

Hi Syed/Malek,

Can you please check with the agent to understand how many quantities needs to be refunded.

Asper the price the amount mentioned in the below email is for 2 quantities not for 1, please confirm and revert.

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 4, 2022 6:17 AM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4938691] - Damaged HH item below AED 50 - 9588053458

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Anslem.

Damaged HH item below AED 50 - 9588053458

Order # - 9588053458
Item ID and description of the item -  164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms
Quantity –  1 Item
Amount to be refunded in AED –  29.00

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund.

Thanks & Regards,

Alhamzi

On Sun, 2 Oct at 1:11 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Anslem.

Damaged HH item below AED 50 - 9588053458

Order # - 9588053458
Item ID and description of the item -  164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms
Quantity –  1 Item
Amount to be refunded in AED –  29.00

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund.

Thanks & Regards,

Mohiuddin.

On Fri, 30 Sep at 5:31 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Anslem.

Damaged HH item below AED 50 - 9588053458

Order # - ​9588053458
Item ID and description of the item -  164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms
Quantity –  1 Item
Amount to be refunded in AED –  29.00

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund.

Thanks & Regards,
Aws

On Thu, 29 Sep at 8:29 PM , Hanadi <[email-masked]<mailto:[email-masked]>> wrote:

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

Hi

07:25 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

Just 15 minutes ago I received my order but 2 items were broken i called the delivery man he told to call u what shall i do in this case

07:27 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

* File attached - 50a4a39be84e45b7198e30.mp4 *

07:27 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

I took this video the minute I noticed there is something broken inside

07:27 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Hi Hanadi. Thank you for choosing HomeBox. My name is Mohiuddin.

07:58 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

So what u will do in my situation Mr Mohiuddin

07:59 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

We sincerely apologize for the inconvenience

08:10 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Could you please share your order number so that I can assist you further?

08:10 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Kindly confirm the item name and the quantity

08:18 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

9588053458

08:19 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

You are talking about the this order 9588053458?

08:19 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

Yes

08:19 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Kindly confirm the item name and the quantity

08:19 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

This item is broken 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms

08:20 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_348c9746cc3957612c7975c8260bf63aef9bb372f96cb81e89372e785516bc6a/img_i8cn609r3p_580a64658655bf924b1dc47776f54d5de604ccb7790a340cb01745cb72f57773.jpeg]

08:20 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

Yes

08:21 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Kindly confirm both are broken or one of them

08:21 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

Both

08:21 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Really sorry for the inconvenience,

08:23 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

What we can do in this case is we will escalate to the concerned team to process the refund AED (AED29.00), without returning the damaged item ( 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms). we request you to not create return request for damaged item

08:24 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

But i like the items and i want another one

08:25 PM, 29th Sep

Hanadi

[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]

Can u send new plz

08:26 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

We are truly sorry to say that currently we do not have exchange service you can we will escalate for the refund, team will provide your your refund

08:27 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Then you can place a new order for the same we assure you that it will not be repeated

08:27 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Is there anything else I can assist you with today?

08:27 PM, 29th Sep

mohiuddin

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

Please feel free to come back and chat with us if you have any queries in the future.

08:28 PM, 29th Sep

View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/662363875242687>

4938691:1125156

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