Subject: Re: [#4934428] - Missing order 9587970217
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: syed ataullah <[email-masked]>, Deeksha <[email-masked]>, AMIR <[email-masked]>
Date: Wed, 5 Oct 2022 00:24:18 -0700 (MST)

Hi Anslem. 

My apology for that and thank you for the feedback. Same was again updated and forwarded to all team and it will be followed. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "Malek" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "AMIR" <[email-masked]> 
Sent: Wednesday, October 5, 2022 12:26:27 PM 
Subject: FW: [#4934428] - Missing order 9587970217 

Hi Syed/Malek, 

Why are we not following the escalation matrix when it was already communicated with the team yesterday. 

PLEASE give a strong communication to all the agents to follow what is already been communicated, this goes with all the common process that we follow on daily basis. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Home Box <[email-masked]> 
Sent: Wednesday, October 5, 2022 4:40 AM 
To: OLM DXB <[email-masked]>; Sameer Hasan <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]> 
Subject: Fwd: [#4934428] - Missing order 9587970217 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi team, 

Order Number: 9587970217 
AWB: FP092822000654 

Issue Description: Cx confirmed his registered address & contact number. However. Cx confirmed that he did not get any call and order was not delivered. We have provided POD and he has confirmed that it is his address but did not receive the order. Kindly check and do the needful. 
Here is his address : 
New Al Shafar Building, Dome 11 St 11 St United Arab Emirates - Dubai 
[ https://g.co/kgs/cmujPf | https://g.co/kgs/cmujPf ] 

Thanks & Regards, 
Aws. 

On Thu, 29 Sep at 4:46 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4934428 | #4934428 ] raised by Rohan ( [ mailto:[email-masked] | [email-masked] ] ). 

Hi team, 

Order Number: 9587970217 
AWB: FP092822000654 

Issue Description: Cx confirmed his registered address & contact number. However. Cx confirmed that he did not get any call and order was not delivered. We have provided POD and he has confirmed that it is his address but did not receive the order. Kindly check and do the needful. 
Here is his address : 
New Al Shafar Building, Dome 11 St 11 St United Arab Emirates - Dubai 
[ https://g.co/kgs/cmujPf | https://g.co/kgs/cmujPf ] 

Thanks & Regards, 
Waseem Khan 

4934428:1125156 
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