Subject: FW: [#4934428] - Missing order 9587970217
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, Malek <[email-masked]>
Cc: Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 5 Oct 2022 06:56:27 +0000

Hi Syed/Malek,

Why are we not following the escalation matrix when it was already communicated with the team yesterday.

PLEASE give a strong communication to all the agents to follow what is already been communicated, this goes with all the common process that we follow on daily basis.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Wednesday, October 5, 2022 4:40 AM
To: OLM DXB <[email-masked]>; Sameer Hasan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#4934428] - Missing order 9587970217

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi team,

Order Number: 9587970217
AWB: FP092822000654

Issue Description: Cx confirmed his registered address & contact number. However. Cx confirmed that he did not get any call and order was not delivered. We have provided POD and he has confirmed that it is his address but did not receive the order. Kindly check and do the needful.
Here is his address :
 New Al Shafar Building, Dome 11 St 11 St United Arab Emirates - Dubai
https://g.co/kgs/cmujPf

Thanks & Regards,
Aws.
On Thu, 29 Sep at 4:46 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #4934428<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4934428> raised by Rohan ([email-masked]<mailto:[email-masked]>).

Hi team,

Order Number: 9587970217
AWB: FP092822000654

Issue Description: Cx confirmed his registered address & contact number. However. Cx confirmed that he did not get any call and order was not delivered. We have provided POD and he has confirmed that it is his address but did not receive the order. Kindly check and do the needful.
Here is his address :
 New Al Shafar Building, Dome 11 St 11 St United Arab Emirates - Dubai
https://g.co/kgs/cmujPf

Thanks & Regards,
Waseem Khan

4934428:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: LMG Escalation Matrix for Dubai / Sharjah / Ajman
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Raneen Baabaad <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <Hadeel.Alshuk
Cc: Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>, Deeksha <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Hasan <[email-masked]>, OLM DXB <[email-masked]>, Muzahir Abbas <Muzahir.A
Date: Tue, 4 Oct 2022 10:29:34 +0000

Hi All,

Going forward please send email to @Muzahir Abbas<mailto:[email-masked]> and @OLM DXB<mailto:[email-masked]> for Dubai / Sharjah / Ajman escalation issues for delivery/collections/POD.

You can keep @Sameer Hasan<mailto:[email-masked]> in CC.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>