Subject: FW: [#4938691] - Damaged HH item below AED 50 - 9588053458
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, Malek <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Deeksha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Tue, 4 Oct 2022 11:07:28 +0000

Hi Syed/Malek,

Can you please check with the agent to understand how many quantities needs to be refunded.

Asper the price the amount mentioned in the below email is for 2 quantities not for 1, please confirm and revert.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Tuesday, October 4, 2022 6:17 AM
To: Anslem Misquitta <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#4938691] - Damaged HH item below AED 50 - 9588053458

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Anslem.

Damaged HH item below AED 50 - 9588053458

Order # - 9588053458
Item ID and description of the item -  164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms
Quantity –  1 Item
Amount to be refunded in AED –  29.00

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund.

Thanks & Regards,
Alhamzi

On Sun, 2 Oct at 1:11 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anslem.

Damaged HH item below AED 50 - 9588053458

Order # - 9588053458
Item ID and description of the item -  164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms
Quantity –  1 Item
Amount to be refunded in AED –  29.00

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund.

Thanks & Regards,
Mohiuddin.
On Fri, 30 Sep at 5:31 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anslem.

Damaged HH item below AED 50 - 9588053458

Order # - ​9588053458
Item ID and description of the item -  164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms
Quantity –  1 Item
Amount to be refunded in AED –  29.00

Issue description for refund - The customer received a damaged household item, below AED 50, so kindly find the picture in the attachment and process the refund.

Thanks & Regards,
Aws
On Thu, 29 Sep at 8:29 PM , Hanadi <[email-masked]<mailto:[email-masked]>> wrote:
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
Hi
07:25 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
Just 15 minutes ago I received my order but 2 items were broken i called the delivery man he told to call u what shall i do in this case
07:27 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
* File attached - 50a4a39be84e45b7198e30.mp4 *
07:27 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
I took this video the minute I noticed there is something broken inside
07:27 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Hi Hanadi. Thank you for choosing HomeBox. My name is Mohiuddin.
07:58 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
So what u will do in my situation Mr Mohiuddin
07:59 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
We sincerely apologize for the inconvenience
08:10 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Could you please share your order number so that I can assist you further?
08:10 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Kindly confirm the item name and the quantity
08:18 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
9588053458
08:19 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
You are talking about the this order 9588053458?
08:19 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
Yes
08:19 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Kindly confirm the item name and the quantity
08:19 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
This item is broken 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms
08:20 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_348c9746cc3957612c7975c8260bf63aef9bb372f96cb81e89372e785516bc6a/img_i8cn609r3p_580a64658655bf924b1dc47776f54d5de604ccb7790a340cb01745cb72f57773.jpeg]
08:20 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
Yes
08:21 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Kindly confirm both are broken or one of them
08:21 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
Both
08:21 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Really sorry for the inconvenience,
08:23 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
What we can do in this case is we will escalate to the concerned team to process the refund AED (AED29.00), without returning the damaged item ( 164521740 - - Amity Ceramic Plate with Bamboo Handle - 30x20x3 cms). we request you to not create return request for damaged item
08:24 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
But i like the items and i want another one
08:25 PM, 29th Sep
Hanadi
[https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png]
Can u send new plz
08:26 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
We are truly sorry to say that currently we do not have exchange service you can we will escalate for the refund, team will provide your your refund
08:27 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Then you can place a new order for the same we assure you that it will not be repeated
08:27 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Is there anything else I can assist you with today?
08:27 PM, 29th Sep
mohiuddin
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Please feel free to come back and chat with us if you have any queries in the future.
08:28 PM, 29th Sep
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/662363875242687>

4938691:1125156
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