Subject: RE: Sunday Week Off -
From: Nada Hattar <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, Abdul Rasheed <[email-masked]>, Syed Ataullah <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>, Deeksha Dadu <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Mon, 3 Oct 2022 13:05:23 +0000

Hi Murtaza,

Please find the attached.

As agreed with Raneem, we will have one CTD agent from 10am-5pm this Friday , and we will adjust the schedule for the following weeks according to the below .

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Monday, October 3, 2022 12:22 PM
To: Nada Hattar
Cc: HBUAE DELIVERY; Abdul Rasheed; Syed Ataullah; [email-masked]; Malek; Deeksha Dadu; HomeBox Customercare UAE
Subject: RE: Sunday Week Off -

Hi Nada,

We will have Sundays off going forwarded from 9th Oct and we will have deliveries on the 7th Oct.

We need to call the attached customers and inform them about the deliver date change.

We can get the delivery completed on the 7th Oct and it the customers do not agree then we can get the delivery done as promised on the 9th Oct or we can scheduled it for the next available date. Please add a column and send us the worked sheet.

Also, we need to change the off’s for the agents who are doing CTD.

Team LSM – Just FYI no actioned requited from your end.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 3, 2022 10:23 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: FW: Sunday Week Off -

Hi Murtaza

FYKR Pls check the reminder email

Thanks & Regards
Abdul Hameed.R
Landline -04821 5931
Mob +971 50 614 2204

From: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 30 September 2022 7:17 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Somaskandan Karthikeyan <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Sanjit Kumar <[email-masked]<mailto:[email-masked]>>; Bawadi Hbma <[email-masked]<mailto:[email-masked]>>; Homebox Deerfieldma <[email-masked]<mailto:[email-masked]>>; homebox alwahdama <[email-masked]<mailto:[email-masked]>>; Homebox IbnMA <[email-masked]<mailto:[email-masked]>>; Homebox Oasisma <[email-masked]<mailto:[email-masked]>>; Homebox SkyGardenMA <[email-masked]<mailto:[email-masked]>>; Homebox Sccma <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahma <[email-masked]<mailto:[email-masked]>>; Homebox zccma <[email-masked]<mailto:[email-masked]>>; homebox rakma <[email-masked]<mailto:[email-masked]>>; HB Fuj MA <[email-masked]<mailto:[email-masked]>>
Subject: Sunday Week Off -

Dear Murtaza

As discussed next week onwards we will have working on Friday instead of Sunday and delivery Teams week Off has been changed to Sunday.

For 9th Oct scheduled invoices prepone to 7th Oct at Friday the same had been modified form my end, kindly inform to all the customers if any customers is not agree please let me know.

Regards
Yunis
0501001695
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