Subject: FW: Delivery delay due to a fire broking out near the AXD feeder WH
From: Murtaza Kutiyanawala <[email-masked]>
To: Syed Ataullah <[email-masked]>, "[email-masked]" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Thu, 29 Sep 2022 07:11:29 +0000

Hi LSM team,

This is to keep everyone posted that we are facing issue in order to fulfill the deliveries for the attached customer in the excel sheet as there is a fire break out near our Abu Dhabi warehouse and the military has prohibited entry / exist for everyone.

We will be fulfilling the deliveries on the 30th Sep for all the customer and the Crystel team will call all the customer to keep them posted. If there are any customer that try to contact us on whats app please inform the same.

No action is required from LSM on this, Just FYI …

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Thursday, September 29, 2022 11:01 AM
To: Nada Hattar <[email-masked]>; crys_hb <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; Somaskandan Karthikeyan <[email-masked]>; Sameer Sadiq <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Harsha Lasantha <[email-masked]>
Subject: RE: Delivery delay due to a fire broking out near the AXD feeder WH

HI Nada,

Please arrange a call back to the customer attached in the excel sheet and inform the customer that we will get the delivery fulfilled on the 30th Sep Friday same time.

Please add a column on the excel sheet as status and send the work file

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 29, 2022 10:14 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; Somaskandan Karthikeyan <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: Delivery delay due to a fire broking out near the AXD feeder WH

Dear @Murtaza Kutiyanawala<mailto:[email-masked]>

As fire has broken out in a warehouse near the AXD feeder WH, the security forces have prohibited entry or staying in the area. Therefore, delivery teams will be late to leave for delivery. If it is not possible to leave for delivery today it will be rescheduled for tomorrow (30-Sep).

Please call the attached customers and inform them about the delay.

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<http://www.homeboxstores.com>

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