Subject: Re: Warehouse and Delivery team new group email address
From: Syed Ataullah <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Deeksha Dadu <[email-masked]>, anslem misquitta <[email-masked]>, Sabry Yousef <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Wed, 28 Sep 2022 01:30:11 -0700 (MST)

Hi Murtaza. 

Thanks for highlighting this, I'll check with the agent and will rectify it. 

@amir need your help here. 

Regards 
Syed 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "anslem misquitta" <[email-masked]>, "Sabry Yousef" <[email-masked]> 
Sent: Wednesday, September 28, 2022 1:15:14 PM 
Subject: RE: Warehouse and Delivery team new group email address 

Hi Syed, 

We have noticed that the below is still not followed, please get the agents in the habit of marking emails to the relevant email groups. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Syed Ataullah <[email-masked]> 
Sent: Thursday, September 22, 2022 7:18 PM 
To: Murtaza Kutiyanawala <[email-masked]> 
Cc: Homebox Oasisma <[email-masked]>; Homebox Oasissm <[email-masked]>; Homebox IbnMA <[email-masked]>; Homebox Ibnsm <[email-masked]>; Homebox SkyGardenMA <[email-masked]>; homebox skygardensm <[email-masked]>; Homebox Sharjahma <[email-masked]>; Homebox Sccma <[email-masked]>; Homebox Sccsm <[email-masked]>; Homebox zccma <[email-masked]>; Homebox zccsm <[email-masked]>; Hb Liwa Ma <[email-masked]>; Homebox LIWA SM <[email-masked]>; Homebox Deerfieldsm <[email-masked]>; Homebox Deerfieldma <[email-masked]>; homebox rakma <[email-masked]>; homebox raksm <[email-masked]>; HB Fuj MA <[email-masked]>; Homebox Fujairah SM <[email-masked]>; Homebox Bawadism <[email-masked]>; Bawadi Hbma <[email-masked]>; homebox alwahdama <[email-masked]>; homebox alwahdasm <[email-masked]>; crys_hb <[email-masked]>; Taima Zeid <[email-masked]>; Nada Hattar <[email-masked]>; amir aziz <[email-masked]>; Malik Ismail <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Dilip Kumar Patra <[email-masked]>; Hussain Patanwala <[email-masked]>; Akshath Veerabhadrachari <[email-masked]>; Rajnish Kumar <[email-masked]>; Bhuvan Sharma <[email-masked]>; Sachin Kumar <[email-masked]>; Sanjeeb Das <[email-masked]>; Sanjit Kumar <[email-masked]>; Devesh Lookhar <[email-masked]>; Lijo Joseph <[email-masked]>; Riyaz IntezarQureshi <[email-masked]>; Ruhtash Kumar <[email-masked]>; Sameer Sadiq <[email-masked]>; Raja Ramachandran <[email-masked]>; Raneem Alqutub <[email-masked]>; Deeksha Dadu <[email-masked]>; Somaskandan Karthikeyan <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Abdul Rasheed <[email-masked]>; Anton Dilshan <[email-masked]>; Harsha Lasantha <[email-masked]>; Soundar Rajan <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Tanveer Haque <[email-masked]>; Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]> 
Subject: Re: Warehouse and Delivery team new group email address 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Murtaza. 

Thanks for updated, will follow the same. 

Regards 

Syed Ataullah 

From: "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Homebox Oasisma" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Oasissm" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox IbnMA" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Ibnsm" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox SkyGardenMA" < [ mailto:[email-masked] | [email-masked] ] >, "homebox skygardensm" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sharjahma" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sharjahma" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccma" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccsm" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox zccma" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox zccsm" < [ mailto:[email-masked] | [email-masked] ] >, "Hb Liwa Ma" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox LIWA SM" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Deerfieldsm" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Deerfieldma" < [ mailto:[email-masked] | [email-masked] ] >, "homebox rakma" < [ mailto:[email-masked] | [email-masked] ] >, "homebox raksm" < [ mailto:[email-masked] | [email-masked] ] >, "HB Fuj MA" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Fujairah SM" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Bawadism" < [ mailto:[email-masked] | [email-masked] ] >, "Bawadi Hbma" < [ mailto:[email-masked] | [email-masked] ] >, "homebox alwahdama" < [ mailto:[email-masked] | [email-masked] ] >, "homebox alwahdasm" < [ mailto:[email-masked] | [email-masked] ] >, "crys_hb" < [ mailto:[email-masked] | [email-masked] ] >, "Taima Zeid" < [ mailto:[email-masked] | [email-masked] ] >, "Nada Hattar" < [ mailto:[email-masked] | [email-masked] ] >, "Syed Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "amir aziz" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HBUAE DELIVERY" < [ mailto:[email-masked] | [email-masked] ] >, "HB Warehouse" < [ mailto:[email-masked] | [email-masked] ] >, "Dilip Kumar Patra" < [ mailto:[email-masked] | [email-masked] ] >, "Hussain Patanwala" < [ mailto:[email-masked] | [email-masked] ] >, "Akshath Veerabhadrachari" < [ mailto:[email-masked] | [email-masked] ] >, "Rajnish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhuvan Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Sachin Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Sanjeeb Das" < [ mailto:[email-masked] | [email-masked] ] >, "Sanjit Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Devesh Lookhar" < [ mailto:[email-masked] | [email-masked] ] >, "Lijo Joseph" < [ mailto:[email-masked] | [email-masked] ] >, "Riyaz IntezarQureshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ruhtash Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Sameer Sadiq" < [ mailto:[email-masked] | [email-masked] ] >, "Raja Ramachandran" < [ mailto:[email-masked] | [email-masked] ] >, "Raneem Alqutub" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Somaskandan Karthikeyan" < [ mailto:[email-masked] | [email-masked] ] >, "Yunis Fakrudeen" < [ mailto:[email-masked] | [email-masked] ] >, "Abdul Rasheed" < [ mailto:[email-masked] | [email-masked] ] >, "Anton Dilshan" < [ mailto:[email-masked] | [email-masked] ] >, "Harsha Lasantha" < [ mailto:[email-masked] | [email-masked] ] >, "Soundar Rajan" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Veluchamy" < [ mailto:[email-masked] | [email-masked] ] >, "Tanveer Haque" < [ mailto:[email-masked] | [email-masked] ] >, "ahmed zoher" < [ mailto:[email-masked] | [email-masked] ] >, "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 22, 2022 8:19:00 PM 
Subject: Warehouse and Delivery team new group email address 

Hi All, 

We have created 2 group emails address for Warehouse and Delivery department:- 

For any images that needs to be shared to Warehouse please mark the email to - HB Warehouse [ mailto:[email-masked] | [email-masked] ] 

For any delivery replated / Inspection email needs to be shared to - HBUAE DELIVERY [ mailto:[email-masked] | [email-masked] ] 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Fwd: [#4930338] - 9587214651 - Damaged FF
From: Home Box <[email-masked]>
To: Ramesh Veluchamy <[email-masked]>, Vaishak Piriyarath <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, Anton Dilshan <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, Harsha Lasantha <[email-masked]>, Soundar Rajan <[email-masked]>, Abdul Rasheed <[email-masked]>, ImranKhan <[email-masked]>, Murali Govindaraj <[email-masked]>, Sub
Cc: HomeBox Customercare UAE <[email-masked]>
Date: Wed, 28 Sep 2022 00:47:14 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Damaged WWD

Order No: 9587214651
Order Date:  Sep 21, 2022
CRM No: 4213093

Problem Statement: Cx complained the product (Kulltorp 4-Door Wardrobe - White) has been damaged while assembly.
Note: Cx complained that the delivery man was very rude and he shouted at cx.
Please find the attached images. Kindly check and assist.

Thanks & Regards,
Aws

   On Wed, 28 Sep at 2:58 AM , Nehal Al Hadi <[email-masked]> wrote:
   Hello,

   t was very bad delivery experience, the delivery man was very rude and he shouts on my face as he don’t want to put the cabinet in the corner of my room, and he don’t want to move a box or a bag !!!
   He want me to accept the damage door for the cabinet, he shouted and said tomorrow I’ll change it.
   Please find the pictures and the delivery man

   Please find the pictures and the deli
   number 050 703 1521

   Please consider this and I’m waiting to hear from your side.

   Regards,
   Nihal
   0566406016

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkwMTA0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0UPf4xZFD2NbaPAG7DHpSHnHZCA-4jNYgxcm8unbj0o>

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkwMTA0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.g7uaXQIJU5U2yD_cpQ0ea1gE3LIDNDQbZYZp8EkOazc>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkwMTA0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zpKxdkXmNLPDy9quRVEoUST8kCT1rhg4pho15DebxJQ>

   Nihal Yousif

      On 28 Sep 2022, at 1:34 AM, Home Box <[email-masked]> wrote:

      
Please let us know.

<https://www.homeboxstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en>
Download our apps now
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We’d love your feedback.

Hi Nihal Yousif, your opinion means the world to us and we'd appreciate if you took a minute to tell us how we're doing.

How likely are you to recommend Homeboxstores.com to your friends?

0<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=0&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 1<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=1&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 2<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=2&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 3<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=3&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 4<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=4&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 5<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=5&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 6<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=6&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 7<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=7&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 8<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=8&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 9<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=9&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> 10<https://www.homeboxstores.com/ae/en/nps/captureRating?npsRating=10&encdata=hYGcX9DMjEXICF5U4PmEF1M%2BtOUnq%2FI74r00BOEOmLk%3D&utm_source=hybris&utm_medium=email&utm_campaign=net_promoter_score_AE_en> Not at all Likely <https://i1.lmsin.net/website_images/ae/nps/smiley-sad.png> Extremely Likely <https://i1.lmsin.net/website_images/ae/nps/smiley-happy.png>

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4930338:1125156

Subject: Fwd: [#4930280] - 9572463111 & 9566612737 - Damaged FF
From: Home Box <[email-masked]>
To: Ramesh Veluchamy <[email-masked]>, Vaishak Piriyarath <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, Anton Dilshan <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, Harsha Lasantha <[email-masked]>, Soundar Rajan <[email-masked]>, Abdul Rasheed <[email-masked]>, ImranKhan <[email-masked]>, Murali Govindaraj <[email-masked]>, Sub
Cc: HomeBox Customercare UAE <[email-masked]>
Date: Wed, 28 Sep 2022 00:55:51 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Damaged WWD - 2 beds in 2 Different orders

Order No: 9572463111
Order Date: Jun 1, 2022
CRM No: 4213732
​

Order No: 9566612737
Order Date: Apr 19, 2022
CRM No: 4213731

Problem Statement: Cx complained the products (Melody 4-Piece King Bedroom Set - 180x200 cms) & (Vanilla Cody Bunk Bed - Splits into 2 Single 90x200 cms Beds)  have been damaged. Please find the attached images. Kindly check and assist.

Thanks & Regards,
Aws.

   On Wed, 28 Sep at 2:19 AM , Home Box <[email-masked]> wrote:
Nabil
 <https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png>
Many thanks brother
02:18 AM, 28th Sep
Aws
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
You are most welcome
02:19 AM, 28th Sep
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/661747286705232>

4930280:1125156

Subject: Fwd: [#4929088] - 29002608561120220404 - Damaged FF
From: Home Box <[email-masked]>
To: Ramesh Veluchamy <[email-masked]>, Vaishak Piriyarath <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, Anton Dilshan <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, Harsha Lasantha <[email-masked]>, Soundar Rajan <[email-masked]>, Abdul Rasheed <[email-masked]>, ImranKhan <[email-masked]>, Murali Govindaraj <[email-masked]>, HBU
Cc: HomeBox Customercare UAE <[email-masked]>
Date: Wed, 28 Sep 2022 01:13:52 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Damaged WWD

Order No: 29002608561120220404
CRM No: 4213358

Problem Statement: Cx complained the product (P-Curvy New-2 180 x200 Bed-Caramel Oak) has been damaged. Please find the attached images. Kindly check and assist..

Thanks & Regards,
HomeBox Cs Team

   On Tue, 27 Sep at 8:30 PM , Home Box <[email-masked]> wrote:
Tabu
 <https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png>
[email-masked]
08:21 PM, 27th Sep
Alhamzi
 <https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_f9f36d738c0ab83d6cc93b45048ed40a92ddc5d64c18367fc745410a0fdfd6b6/img_v0j5cpr5hp_3bc51ce379720382f04673a648265352e9a14c6509f3194fc001147453d6b716.png>
Thanks.
08:30 PM, 27th Sep
Alhamzi
 <https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_f9f36d738c0ab83d6cc93b45048ed40a92ddc5d64c18367fc745410a0fdfd6b6/img_v0j5cpr5hp_3bc51ce379720382f04673a648265352e9a14c6509f3194fc001147453d6b716.png>
We will update you soon. Stay safe
08:30 PM, 27th Sep
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/661637888775814>

4929088:1125156