Subject: Re: Please follow Dispositions Correctly
From: Syed Ataullah <[email-masked]>
To: anslem misquitta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, murtaza kutiyanawala <[email-masked]>, ahmed zoher <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>
Date: Mon, 26 Sep 2022 08:51:47 -0700 (MST)

Hi Anslem. 

Thanks for highlighting this case. 

FYI agent has been coached and guided regarding the below subject. 

Regards 
Syed Ataullah 

From: "Deeksha Dadu" <[email-masked]> 
To: "anslem misquitta" <[email-masked]>, "syed ataullah" <[email-masked]>, "Malek" <[email-masked]> 
Cc: "amir aziz" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "ahmed zoher" <[email-masked]>, "Izzeldeen Shabaneh" <[email-masked]>, "Nada Hattar" <[email-masked]> 
Sent: Monday, September 26, 2022 8:20:57 PM 
Subject: Re: Please follow Dispositions Correctly 

Hi Anslem, 

Thanks for sharing this. 

I will speak with the team right away about this. 

Regards, 
Deeksha 

From: Anslem Misquitta <[email-masked]> 
Sent: Monday, September 26, 2022 8:14 PM 
To: [email-masked] <[email-masked]>; Malek <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Nada Hattar <[email-masked]> 
Subject: Please follow Dispositions Correctly 

Hi Team, 

Below is the mattress complain raised under CCC for RDO with ID PRITISH NANDI who is no longer a part of LSM. 

Please use your own ID as it has been created for a reason to identify who is actioning the case. 

If customer wants a pullout for refund, then it must be disposed under Sr. WH Manager not CCC Manager 

If any issue with Mattress, then it will come to CCC Manager also mattress description has to be mentioned in the notes. 

If there is still doubt even after the training happened for CRM dispositions, please let me know, so I can take another session just for dispositions. 

	

Call ID 	

Call Date 	

Invoice No 	

Cust Name 	

Cust Mobile 	

Reason 	

Sub Reason 	

Sub Sub Reason 	

Call Status 	

Call By 	

User Loc. 	

Call Detail 	

Closing Notes 	

Appr. Dept 	

Appr. Reason 	

Appr. Flag 	

Appr Notes 	

Appr.Date 	

Closed By 	

Closed Date 	

PendingNote No 	

Followup 

4199887 	

9/22/2022 7:20:01 PM 	

9586592679 	

Leabeth Manimtim 	

556217888 	

Complaints 	

Return DO 	

Return DO 	

Open 	

PRITISH NANDI 	

UAE 	

Size miss match as per bed it is still in original packing picture is in mail 	

CCC Manager 	

Others 	

- 	

	

	

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

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