Subject: Please follow Dispositions Correctly
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, Malek <[email-masked]>
Cc: Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>
Date: Mon, 26 Sep 2022 14:44:56 +0000

Hi Team,

Below is the mattress complain raised under CCC for RDO with ID PRITISH NANDI who is no longer a part of LSM.

Please use your own ID as it has been created for a reason to identify who is actioning the case.

If customer wants a pullout for refund, then it must be disposed under Sr. WH Manager not CCC Manager
If any issue with Mattress, then it will come to CCC Manager also mattress description has to be mentioned in the notes.

If there is still doubt even after the training happened for CRM dispositions, please let me know, so I can take another session just for dispositions.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4199887
9/22/2022 7:20:01 PM
9586592679
Leabeth Manimtim
556217888
Complaints
Return DO
Return DO
Open
PRITISH NANDI
UAE
Size miss match as per bed it is still in original packing picture is in mail

CCC Manager
Others
-

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Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
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P.O.Box 282028, UAE.
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