Subject: RE: Escalation Matrix - Updated
From: Nada Hattar <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, "Sabry Yousef" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>, Taima Zeid <[email-masked]>, Deeksha <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa Hammad <[email-masked]>, "Roaa Alismaeil" <[email-masked]>, Raneen Baabaad <Raneen
Date: Sat, 24 Sep 2022 10:00:38 +0000

Hi Anslem
Note well, The Matrix has been updated accordingly.

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

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From: Anslem Misquitta [mailto:[email-masked]]
Sent: Saturday, September 24, 2022 12:27 PM
To: Sanaa Hammad; Roaa Alismaeil; Raneen Baabaad; Sarah Otoum; Ayat Alkhaldi; Luma AbuSharekh; Bushra Alzubi; Luma Alzubaidi; Samer Aburamadan; Thouraya Altantawi; Hadeel Alshukri; Ruaa Abukaff; Amal Aldughmi; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Cc: Murtaza Kutiyanawala; Sabry Yousef; HomeBox Customercare UAE; Izzeldeen Shabaneh; Nada Hattar; [email-masked]; [email-masked]; Malek; Taima Zeid; Deeksha; Ahmed Zoher
Subject: Escalation Matrix - Updated
Importance: High

Hi Team,

Good afternoon to All,

Thought of the day - "Self-Belief and Hard Work will always Earn you Success"

PFB the updated escalation matrix for our courier partners.

3PL - Third Party Logistics (Aramex, Shipa and Emirates Post)

UAE Lastmile Escalation Matrix

Name

Email ID

Own Lastmile (OLM)

Rest of Abu Dhabi

Hub Email

[email-masked]<mailto:[email-masked]>

Sameer Hasan

[email-masked]<mailto:[email-masked]>

Abu Dhabi

Hub Email

[email-masked]<mailto:[email-masked]>

Mani Choudhury

[email-masked]<mailto:[email-masked]>

Vijay Pokhriyal

[email-masked]<mailto:[email-masked]>

Aramex

Escalation 1

 Ahmad Alawneh

 [email-masked]<mailto:[email-masked]>

Escalation 2

Yanal Anz

[email-masked]<mailto:[email-masked]>

Escalation 3

 Jerees Tadros

 [email-masked]<mailto:[email-masked]>

Escalation 4

 Ibrahim Surti

[email-masked]<mailto:[email-masked]>

Shipa

Escalation 1

Shipa Support

[email-masked]<mailto:[email-masked]>

Bilal

[email-masked]<mailto:[email-masked]>

Escalation 2

Mansoor

[email-masked] <mailto:[email-masked]>

Mujahed

[email-masked]<mailto:[email-masked]>

Escalation 3

Rachael Chritstalite

[email-masked]<mailto:[email-masked]>

Eslam Elfeky

[email-masked]<mailto:[email-masked]>

EMI Post

Escalation 1

Antony Markose

[email-masked]  <mailto:[email-masked]>

Escalation 2

Mehaboob Ayub

[email-masked]<mailto:[email-masked]>

Vishnu Kamal

[email-masked]<mailto:[email-masked]>

Escalation 3

Naushad Dabilkar

[email-masked]<mailto:[email-masked]>

Vivek Soans

[email-masked]<mailto:[email-masked]>

Escalation 4

Abdul Latheef

[email-masked]<mailto:[email-masked]>

For all 3PL partners

Level 2

Sridhar Katta

[email-masked]<mailto:[email-masked]>

UAE LMG Lastmile Team

Level 2

Ashish Karini

[email-masked]<mailto:[email-masked]>

Level 3

Peter Dsouza

[email-masked]<mailto:[email-masked]>

Feel free to contact me if any help/clarification required.

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Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
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