Subject: Re: [#4754283] - Late C&C 9581762902
From: Homebox LIWA SM <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Hb Liwa Ma <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sanjeeb Das <[email-masked]>, Home Box <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Fri, 23 Sep 2022 09:24:48 +0000

Dear Team,

Kindly note that refund has already been processed. Copy of refund slip attached for reference.

Thanks and regards,

ELIZABETH ACELAR

Team Lead- Household

T   :  +971 2 6328844

E   :  [email-masked]<mailto:[email-masked]>

Liwa Centre Hamdan St. Abu Dhabi

www.homeboxstores.com<http://www.homeboxstores.com>

________________________________
From: Anslem Misquitta <[email-masked]>
Sent: Friday, September 23, 2022 10:52 AM
To: Hb Liwa Ma <[email-masked]>; Homebox LIWA SM <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sanjeeb Das <[email-masked]>; Home Box <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Nada Hattar <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Malek <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: RE: [#4754283] - Late C&C 9581762902

Hi Jitu,

Please process the refund on immediate basis as customer is following up daily for her refund.

On system it is showing pickup completed, even when customer has not taken the item from store.

Order ID:  9581762902
Order Date : Aug 11, 2022

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Hb Liwa Ma <[email-masked]>
Sent: Saturday, September 17, 2022 11:30 AM
To: Homebox LIWA SM <[email-masked]>; Home Box <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; Anslem Misquitta <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Re: [#4754283] - Late C&C 9581762902

Pls inform cx ,we'll process the refund for same.

Regards

Jitendra Singh

________________________________

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 17, 2022 11:24 AM
To: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4754283] - Late C&C 9581762902

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Order ID:  9581762902
Order Date : Aug 11, 2022
Store Code:  29004
Tracking ID:  958176290210290001

Issue Description: Order status updated today 17th Sept to pick up completed , but cust confirmed that he didn't collect it and requested to cancel the order as he already purchased the item from the Shop  .
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MzE4MjUwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dHFPVrsQh_m4LpY0sU71rUsU42tM4AAZdE2Yg9Qnlhg]
Regards,
Jok Kuol,

On Thu, 1 Sep at 10:23 AM , Homebox.liwama <[email-masked]<mailto:[email-masked]>> wrote:

Pls inform to cx can collect the order form store.

Regards

Jitendra Singh

________________________________

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 1, 2022 5:24 AM
To: Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Reigner Constantine <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Karthik Arivanandam <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mujiburrahman Hajamydeen <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4754283] - Late C&C 9581762902

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Any Update on this order?

Problem Statement: Late C&C

Order ID:  9581762902

Order Date : Aug 11, 2022
Store Code:  29004
Tracking ID:  958176290210290001

Issue Description: Kindly update regarding the order status , as cust threatening to cancel it . please expedite and arrange it for collection at the earliest .

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NzI2Nzc2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.H_UwMLGQCdoISB0oOBVTx4FtMK_sosFMoYNj0ndioLA]

Regards,

Aws

On Mon, 29 Aug at 11:26 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Problem Statement: Late C&C

Order Date : Aug 11, 2022
Order ID:  9581762902
Store Code:  29004
Tracking ID:  958176290210290001

Issue Description: Kindly update regarding the order status , as cust threatening to cancel it . please expedite and arrange it for collection at the earliest .
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NTk5ODcwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OPsJihzUcVwk_fVkY9zfT8cQ7yEU1JBPE0aoa2gal_A]

Regards,

Waseem Khan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4754283:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com