Subject: RE: [#4860215] - Noon Order - Cancellation
From: Anslem Misquitta <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: Aws Adra <[email-masked]>, amir aziz <[email-masked]>, Malek <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Deeksha <[email-masked]>
Date: Thu, 22 Sep 2022 05:54:05 +0000

Hi Syed,

Sorry for the delay in reply.

First Cry is a 3rd party website for children’s clothing, it works similar like Noon and Amazon.

We have our baby shop products listed on their site.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Saturday, September 17, 2022 8:05 PM
To: Anslem Misquitta <[email-masked]>
Cc: Aws Adra <[email-masked]>; amir aziz <[email-masked]>; Malek <[email-masked]>
Subject: Re: [#4860215] - Noon Order - Cancellation
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Anslem,

Thanks for update, FYI I have already updated our escalation matrix accordingly, will inform the agents one by one.

I wanted to know about  HB-First Cry , what's that and how it works.

Regards
Syed

________________________________
From: "anslem misquitta" <[email-masked]<mailto:[email-masked]>>
To: "Aws Adra" <[email-masked]<mailto:[email-masked]>>
Cc: "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Malek" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 15, 2022 12:39:55 PM
Subject: RE: [#4860215] - Noon Order - Cancellation

Hi Aws,

I am sure by now you would know that there was a misunderstanding in store code and you assumed it’s for Noon as Noon order starts with 29047.

Please refer to the store codes that I have sent and double check before you send the email across.

@[email-masked]<mailto:[email-masked]> – just brief the team to follow the training module if any doubt in process or contact us for clarification.

[A close up of a sign    Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 15, 2022 9:38 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Naveen Prasad <[email-masked]<mailto:[email-masked]>>; ImranKhan <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Faris Mohamed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4860215] - Noon Order - Cancellation

Hi Team,

This order do not below to UAE.

Kindly check and share to respective team.

Thanks & Regards,
Radhika Jawle

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 15, 2022 2:41 AM
To: Naveen Prasad <[email-masked]<mailto:[email-masked]>>; Faris Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; ImranKhan <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4860215] - Noon Order - Cancellation

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Issue: Noon Order Cancellation Request

Order Number: 29047401769320220829

CRM: 4167043 - 4177311

Issue Description: As per Cx , He canceled the order on Noon, Kindly cancel the order in our System.

Thanks & Regards,
AWS.
On Wed, 14 Sep at 6:20 PM , Femi Arifah <[email-masked]<mailto:[email-masked]>> wrote:
I am sorry for late reply..

My registered number link to noon 0536171501

On Tue, Sep 13, 2022, 2:19 AM Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Customer,
This email concerns your Customer Service case # 4860215
I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.
We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.
Looking forward to your response.

عميلنا العزيز,

تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4860215

نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.

نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.

نتطلع الى ردكم.
-——
Aws Adra :
Hi Femi,

Thank you for contacting us.

We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know ​your registered phone number so we can assist you further.

Looking forward to hearing from you.

Your friends,
The Support Team.

4860215:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com