Subject: Re: Damaged HH item under 2 year Warranty - 9569892242
From: Hb Liwa Ma <[email-masked]>
To: Syed Ataullah <[email-masked]>, Homebox LIWA SM <[email-masked]>, Sameer Hasan <[email-masked]>
Cc: Sabry Yousef <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Anslem Misquitta <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Muzahir Abbas <[email-masked]>, Mani Choudhury <[email-masked]>, OLM DXB <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Nada Hattar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ashish Karini <
Date: Sat, 17 Sep 2022 12:09:04 +0000

Pls check with online team for when they can pick the item from store.

Item is ready for pickup by delivery partner.

Regards
Jitendra Singh
________________________________
From: Syed Ataullah <[email-masked]>
Sent: Saturday, September 17, 2022 4:00 PM
To: Hb Liwa Ma <[email-masked]>; Homebox LIWA SM <[email-masked]>; Sameer Hasan <[email-masked]>
Cc: Sabry Yousef <[email-masked]>; Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Anslem Misquitta <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Muzahir Abbas <[email-masked]>; Mani Choudhury <[email-masked]>; OLM DXB <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Nada Hattar <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ashish Karini <[email-masked]>; Malek <[email-masked]>; amir aziz <[email-masked]>; Sanjeeb Das <[email-masked]>
Subject: Re: Damaged HH item under 2 year Warranty - 9569892242

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team.

Any update on the below subjected issue.

Regards
Syed

________________________________
From: "Sabry Yousef" <[email-masked]>
To: "Hb Liwa Ma" <[email-masked]>, "Homebox LIWA SM" <[email-masked]>, "sameer hasan" <[email-masked]>
Cc: "ahmed zoher" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "anslem misquitta" <[email-masked]>, "Izzeldeen Shabaneh" <[email-masked]>, "Muzahir Abbas" <[email-masked]>, "Mani Choudhury" <[email-masked]>, "olm dxb" <[email-masked]>, "jasim bebal" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Syed Ataullah" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ashish Karini" <[email-masked]>, "syed ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]>, "Sanjeeb Das" <[email-masked]>
Sent: Thursday, September 15, 2022 6:27:49 PM
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

Hi Team,

Please update us on the status of the below case.

Best Regards,

From: Anslem Misquitta <[email-masked]>
Sent: Tuesday, September 13, 2022 5:34 PM
To: Hb Liwa Ma <[email-masked]>; Homebox LIWA SM <[email-masked]>; Sameer Hasan <[email-masked]>; Muzahir Abbas <[email-masked]>; Mani Choudhury <[email-masked]>; OLM DXB <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Nada Hattar <[email-masked]>; Syed Ataullah <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ashish Karini <[email-masked]>; [email-masked]; Malek <[email-masked]>; [email-masked]; Sanjeeb Das <[email-masked]>
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

@Hb Liwa Ma<mailto:[email-masked]>@Homebox LIWA SM<mailto:[email-masked]> – Please let the LMG team know by replying to this email when they can come and collect the item from the store and deliver it to the customer. (Please coordinate with LMG).

@Muzahir Abbas<mailto:[email-masked]> @Mani Choudhury<mailto:[email-masked]> – Once the item is taken from store and delivery is completed to customer, please collect the damaged item from the customer and sent it back to Liwa Store.

++@Jasim Vali Mohammed  Bebal<mailto:[email-masked]> – Just FYI

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 3:51 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged HH item under 2 year Warranty - 9569892242

I already confirmed ,store will take the damaged pcs.

Regards

Jitendra Singh

________________________________

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 3:49 PM
To: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

Dear Jitu ,

As stated in the trail mail damage item should be taken back to store & not to send it to WH .

[A close up of a sign    Description automatically generated]

Jasim Bebal

 Senior Associate E-commerce

HAPPINESS Every were

  T   :  +971 4 517 5824

  F   :  +971 4 517 5824

  M  :  +971 547559607

  E   :  [email-masked]<mailto:[email-masked]>

  DWC Landmark Group Shed 3

  Al-Makhtoom Airport

  P.O.Box 282028, UAE.

 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 September 2022 3:31 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged HH item under 2 year Warranty - 9569892242

Pls inform to delivery partner can collect the replacement pcs. from the store anytime.

And also need to send the damaged item to store.

The damaged item will be sent back to WH.

Regards

Jitendra Singh

________________________________

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 13, 2022 3:23 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

Hi Jitu,

As you discussed with Murtaza and me discussed with Jasim, there are 2 options that can be considered for the damaged chair.

  1.  Let courier Partner give the damaged item to your store and you can use the store budget to override it.
  2.  You can send the damaged item to WH by letting WH (Jasim) know in advance.

Urgent response will be appreciated

++@Jasim Vali Mohammed  Bebal<mailto:[email-masked]>

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, September 12, 2022 5:13 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

Hi Jasim,

As discussed with Jitu, we need clarification of the Damaged HH item under 2 year Warranty.

If the courier partner collects the item from store and delivers it to the customer what will happen to the damaged item ?

Will the item be sent to LIWA Store or WH.

Your expertise is required in this situation.

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 10, 2022 11:44 AM
To: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

Hi Liwa Store team / Muzahir,

Please update on the below case by today day end…

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 10, 2022 11:01 AM
To: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged HH item under 2 year Warranty - 9569892242

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hello All.

We need assistance on the trail subject issue. please help us to resolve this case.

Regards

Syed

________________________________

From: "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "sameer hasan" <[email-masked]<mailto:[email-masked]>>, "Homebox LIWA SM" <[email-masked]<mailto:[email-masked]>>, "Hb Liwa Ma" <[email-masked]<mailto:[email-masked]>>, "Muzahir Abbas" <[email-masked]<mailto:[email-masked]>>
Cc: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "ahmed zoher" <[email-masked]<mailto:[email-masked]>>, "Sanjeeb Das" <[email-masked]<mailto:[email-masked]>>, "jasim bebal" <[email-masked]<mailto:[email-masked]>>, "anslem misquitta" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "Layla Abdelqader" <[email-masked]<mailto:[email-masked]>>, "Izzeldeen Shabaneh" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 7, 2022 7:18:54 PM
Subject: Re: Damaged HH item under 2 year Warranty - 9569892242

Hi Team.

we are waiting for an update on trail mail.

Regards

Syed

________________________________

From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "sameer hasan" <[email-masked]<mailto:[email-masked]>>, "Homebox LIWA SM" <[email-masked]<mailto:[email-masked]>>, "Hb Liwa Ma" <[email-masked]<mailto:[email-masked]>>, "Muzahir Abbas" <[email-masked]<mailto:[email-masked]>>
Cc: "ahmed zoher" <[email-masked]<mailto:[email-masked]>>, "Sanjeeb Das" <[email-masked]<mailto:[email-masked]>>, "jasim bebal" <[email-masked]<mailto:[email-masked]>>, "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>, "anslem misquitta" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "Layla Abdelqader" <[email-masked]<mailto:[email-masked]>>, "Izzeldeen Shabaneh" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 31, 2022 4:56:35 PM
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

Hi Store team,

As this is a store fulfilment on WWD item which has 2 years warranty, instead of we asking the cx to visit the store we can ask the last mile team to take the fresh piece from the store and arrange the pullout of the defected piece from the cx at the same time and handed over the defected piece to the store.

The same can be followed for if there are issue with store fulfillment orders WWD with 2 years warranty

Please reply on the same email once the item is at the store so that Sameer can assign someone for the delivery and pullout.

@Sameer Hasan<mailto:[email-masked]> and @Muzahir Abbas<mailto:[email-masked]> - Looping Sameer for the above case.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 31, 2022 3:12 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged HH item under 2 year Warranty - 9569892242
Importance: High

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Dear Team.

As per customer he is living at Dubai, however the liwa mall located in Abu Dhabi.

Can we arrange the below service in any Dubai store?

Regards

Syed

________________________________

From: "Hb Liwa Ma" <[email-masked]<mailto:[email-masked]>>
To: "ahmed zoher" <[email-masked]<mailto:[email-masked]>>, "Sanjeeb Das" <[email-masked]<mailto:[email-masked]>>
Cc: "jasim bebal" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Layla Abdelqader" <[email-masked]<mailto:[email-masked]>>, "Izzeldeen Shabaneh" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "anslem misquitta" <[email-masked]<mailto:[email-masked]>>, "Homebox LIWA SM" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 31, 2022 1:18:47 PM
Subject: Re: Damaged HH item under 2 year Warranty - 9569892242

Pls inform to cx that drop the damaged item at the store on 4th September and collect the new pcs on same time.

We"ll return the damaged item to WH in online damaged bucket.

Regards

Jitendra Singh

________________________________

From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 30, 2022 6:38 PM
To: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Cc: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged HH item under 2 year Warranty - 9569892242

Hi Sanjeeb,

Can you please prioritize the below ?

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 30, 2022 5:42 PM
To: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Layla Abdelqader <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: Damaged HH item under 2 year Warranty - 9569892242

Hi Store Team,

Can you please check on this invoice 9569892242 and raise a complaint from your end and send it to WH as customer is claiming warranty for his chair issue.

Invoice

Item

Item Description

9569892242

163431871

Como Office Chair<https://www.homeboxstores.com/ae/en/Furniture/Chairs/HOME-BOX-Como-Office-Chair/p/163431871>

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com