Subject: RE: Wrong Info - Store Complaint - 9584902287
From: homebox raksm <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Raneen Baabaad <[email-masked]>
Cc: homebox rakma <[email-masked]>, homebox rakacc <[email-masked]>, Devesh Lookhar <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>
Date: Sat, 17 Sep 2022 11:56:53 +0000

Noted

From: Anslem Misquitta <[email-masked]>
Sent: Saturday, September 17, 2022 3:55 PM
To: homebox raksm <[email-masked]>; Raneen Baabaad <[email-masked]>
Cc: homebox rakma <[email-masked]>; homebox rakacc <[email-masked]>; Devesh Lookhar <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; [email-masked]; [email-masked]; Malek <[email-masked]>
Subject: RE: Wrong Info - Store Complaint - 9584902287

Hi Shaimaa,

Thank you for your help.

As discussed, please give the refund to the customer or if customer wants to exchange the item, then create Credit Note against the invoice 9584902287 and create another invoice for the new order/item and solve the issue.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: homebox raksm <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 17, 2022 3:16 PM
To: Raneen Baabaad <[email-masked]<mailto:[email-masked]>>
Cc: homebox rakma <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Info - Store Complaint - 9584902287

Dear Raneen

The customer always come to the store to exchange or refund, and this is the third time
Yesterday the customer wanted refund the item just web exclusive we don't have even in our display
For the customer service return that one and return the money because the item in available in shop
We never say no to customer but some item just on web must return in web

U can contact to customer and make refund for web because also she is old lady can't go and come here if the item for the web exclusive

Regard

SHAIMAA MAHMOUD
TEAM LEADER - Ras Al Khaimah

M   :  +97525610869
E   :  [email-masked]<mailto:[email-masked]>
Al Dhaid Showroom Area, Sharjah Road,
Ras Al Khaimah, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chomebox.raksm%40landmarkgroup.com%7C450d74bea0da45d64a3108d931b37b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637595469269409077%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rXr%2Fpg5reX7XypBh8IiVZuGVe6mLG1PVb0VUEuuElXM%3D&reserved=0>

From: Raneen Baabaad <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 17, 2022 11:36 AM
To: homebox raksm <[email-masked]<mailto:[email-masked]>>
Cc: homebox rakma <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Subject: Wrong Info - Store Complaint - 9584902287

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Team,

The customer returned the below items to the store but the employee didn't accept to take them and informed her that she cannot return them at the store which isn't correct.

The customer doesn't know how to raise a return request, she have another order to be collected from your branch, she will return the items that she already tried to return please accept them and do the needful.

Order no. 9584902287
Items to be returned 163924455 -163912025

Best Regards,
Raneen Baabad
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