Subject: RE: Refund – Store timeline
From: Ali Mohamed <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <wa
Cc: Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, "[email-masked]" <[email-masked]>, Layla Abdelqader <[email-masked]>, Nada Hattar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>, Anslem Misquitta <[email-masked]>, Ahmed Zoher <
Date: Thu, 15 Sep 2022 06:19:31 +0000

@[email-masked]<mailto:[email-masked]> regarding below CRM its store refund, if pullout has been done as you mention in CRM you can inform the customer to visit the store as the refund process will done from store only, we can’t process any store refund from our side .

Requested all of you, please review the file that mr Anselm he sent to enhance your information ,giving the customer the correct information to avoid errors

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
4163117
9/10/2022 4:38:33 PM
29001005274020220731
MR SHARATH CHANDRA
0562161248
Complaints
Ref crm 4085447, 162492144 P-Boston 6 Seater Dining Table pulled out. Kindly process the refund for the same
OPN
5005

Thanks & Regards,

From: Anslem Misquitta <[email-masked]>
Sent: Wednesday, September 14, 2022 3:53 PM
To: [email-masked]; [email-masked]; Raneen Baabaad <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Cc: Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Layla Abdelqader <[email-masked]>; Nada Hattar <[email-masked]>; [email-masked]; [email-masked]; Malek <[email-masked]>
Subject: Refund – Store/Online – For Invoice more then 6 months

Hi All,

Please go through the attached word file for refund on invoices which are more than 6 months old and follow the process as given.

I have also attached/updated the Training Module with the above information with few changes on PPT making sure no impact is made to any process that we discussed in the training.

My motive is to keep on updating the training module with changes if required in any process and keep updating the same, so we will follow the same process throughout HB (LSM/Crystel).

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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