Subject: New Dispositions added on Fresh Desk
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Raneen Baabaad <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <Hadeel.Alshuk
Cc: Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Layla Abdelqader <[email-masked]>, Malek <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Wed, 14 Sep 2022 13:28:57 +0000

Hi All,

Thought of the day - "Change is the only constant in life"

There has been a small change in your dispositions on Fresh Desk, this change is to identify what complain/dispute we are getting and trying to work on them accordingly.

Please use the below dispositions for your upcoming calls/chats and emails as per customer situation/complain.

For old tickets - Incase if you come across any old ticket which is already created and if the situation matches the new disposition, please change that to the new one disposition.

Please logout and login again on Fresh Desk to see the updated dispositions

Dispositions that need to be added on Fresh Desk

Damaged HH item below AED 50

RDO Created but refund not processed

Pullout done refund not processed

Mattress Complain

Mattress - cannot cancel on Hybris

Item - cannot cancel on Hybris

Invoice Retrieval

WWD Pending Delivery

@[email-masked]<mailto:[email-masked]> @Nada Hattar<mailto:[email-masked]> @Izzeldeen Shabaneh<mailto:[email-masked]> - Please discuss this with agents incase they have doubts

@[email-masked]<mailto:[email-masked]> @Taima Zeid<mailto:[email-masked]> - Please consider this in your quality error, incase dispositions not used correctly.

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
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