Subject: Re: New Dispositions that need to be added on Fresh Desk
From: Ashish Dabral <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: Deeksha <[email-masked]>, saurabh <[email-masked]>, syed ataullah <[email-masked]>, amir aziz <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, Ahmed Zoher <[email-masked]>, Malek <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Wed, 14 Sep 2022 02:02:50 -0700 (MST)

Hi All, 

This is done. 

Regards, 
Ashish Dabral 

From: "Anslem Misquitta" <[email-masked]> 
To: "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Cc: "syed ataullah" <[email-masked]>, "amir aziz" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "Malek" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]> 
Sent: Wednesday, September 14, 2022 1:36:34 PM 
Subject: RE: New Dispositions that need to be added on Fresh Desk 

[ mailto:[email-masked] | @Deeksha Dadu ] – Thank you for your support !!! 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Deeksha Dadu <[email-masked]> 
Sent: Wednesday, September 14, 2022 12:04 PM 
To: Anslem Misquitta <[email-masked]>; Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Cc: [email-masked]; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; Ahmed Zoher <[email-masked]>; Malek <[email-masked]>; HomeBox Customercare UAE <[email-masked]> 
Subject: Re: New Dispositions that need to be added on Fresh Desk 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Anslem, 

Sure, getting this done. 

Thanks 

Regards, 

Deeksha 

From: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 14, 2022 12:47 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Malek < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New Dispositions that need to be added on Fresh Desk 

Hi Deeksha/Saurabh, 

After discussing with Murtaza, I wanted to add few dispositions in Fresh Desk under complains tab, this is for my next training session as we will be introducing specific dispositions for the below common scenario so this can be tracked easily. 

Dispositions that need to be added on Fresh Desk 

Damaged HH item below AED 50 

RDO Created but refund not processed 

Pullout done refund not processed 

Mattress Complain 

Mattress - cannot cancel on Hybris 

Item - cannot cancel on Hybris 

Invoice Retrieval 

WWD Pending Delivery 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

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