Subject: Re: order (9575935419) refund issue
From: Syed Ataullah <[email-masked]>
To: anslem misquitta <[email-masked]>
Cc: Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>, amir aziz <[email-masked]>, Malek <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Deeksha Dadu <[email-masked]>, ahmed zoher <[email-masked]>
Date: Mon, 12 Sep 2022 04:24:25 -0700 (MST)

Hi Anslem 

Thanks for your email. passed the information to entire team. 

Regards 
Syed 

From: "anslem misquitta" <[email-masked]> 
To: "Izzeldeen Shabaneh" <[email-masked]>, "Nada Hattar" <[email-masked]>, "syed ataullah" <[email-masked]>, "amir aziz" <[email-masked]>, "Malek" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "crys_hb" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "ahmed zoher" <[email-masked]> 
Sent: Monday, September 12, 2022 4:43:29 PM 
Subject: RE: order (9575935419) refund issue 

Hi All, 

Please inform all the agent not to cancel AWB, unless it is requested from courier partner nobody will cancel AWB. 

If anyone cancelling AWB I will need a valid reason for the same to be added on Fresh Desk ticket. 

If AWB is cancelled without any reason, then we will pull out the data to check who was the agent who cancelled the AWB and it will be a question to the team leader/mentor/supervisor (We have already spoken to Hybris team) 

Impact of cancelling AWB 

    * Item is picket as per AWB already created and when we cancel the AWB the item is received as unexpected and refund does not go by system. (For E.g please refer invoice number 9575935419) 
    * Duplicate request is created (Maybe for same courier partner or maybe different courier partner) 
    * Not easy for con loc team to match with the correct AWB as multiple AWB was created and then cancelled, so refund does not process systematically. 
    * Incase AWB is created and then cancelled and a new AWB is created, it’s a highly chance that 2 different courier partners may get assigned for both AWB’s and both will try to do the collection/pickup 
    * Once AWB is created, courier partner is assigned right away and they don’t get any intimation of cancellation of the AWB, so they do the collection as per the 1 st AWB that was created. (Internally refund does not process if the same AWB was cancelled as item comes as unexpected for manual refund rather than system refund) 

Feel free to contact me if any help/clarification required. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Izzeldeen Shabaneh <[email-masked]> 
Sent: Sunday, September 11, 2022 5:53 PM 
To: Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>; Anslem Misquitta <[email-masked]> 
Cc: Jasim Vali Mohammed Bebal <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; Layla Abdelqader <[email-masked]>; OLM DXB <[email-masked]>; Anslem Misquitta <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]> 
Subject: RE: order (9575935419) refund issue 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hello Anslem , 

Kindly check and advice on the below refund case . 

	

Best Regards, 

Izzeldeen Shabaneh 

Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

E: [ mailto:[email-masked] |  Izzeldeen [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Eugene Ocoy [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Saturday, September 10, 2022 2:50 PM 
To: Izzeldeen Shabaneh; Con Loc; Deepak Damodaran 
Cc: Jasim Vali Mohammed Bebal; Arivazhagan Ramanathan; Layla Abdelqader; OLM DXB; Anslem Misquitta; Murtaza Kutiyanawala; Sabry Yousef; HomeBox Customercare UAE; crys_hb 
Subject: RE: order (9575935419) refund issue 

Hi Team, 

Returns is processed from last month itself. 

	

RETURN_ORDER 	

SALES_ORDER_NO 	

STATUS 	

COURIER_PARTNER 	

AWB_NO 	

ITEM_ID 	

CONCEPT_NAME 	

RETURN_QTY 	

RECEIVED_QTY 

1003015905 	

9575935419 	

CLOSED 	

SHI 	

SD007784442 	

163882309 	

Homebox 	

1 	

1 

Regards, 

Eugene 

From: Izzeldeen Shabaneh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 10, 2022 3:10 PM 
To: Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] >; Arivazhagan Ramanathan < [ mailto:[email-masked] | [email-masked] ] >; Izzeldeen Shabaneh < [ mailto:[email-masked] | [email-masked] ] >; Layla Abdelqader < [ mailto:[email-masked] | [email-masked] ] >; OLM DXB < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; crys_hb < [ mailto:[email-masked] | [email-masked] ] > 
Subject: order (9575935419) refund issue 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear team, 

Return request was canceled on Hybris but the customer already return it and was received from the courier . 

kindly confirm if we have received the item in the WH and process the refund . 

Order number: 9575935419 

AWB: SD007784442 

RMA : 1003015905 

	

Best Regards, 

Izzeldeen Shabaneh 

Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

E: [ mailto:[email-masked] |  Izzeldeen [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

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