Subject: Re: Thought of the day – A Little Progress Each Day, Adds Up To Big Results
From: Deeksha Dadu <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: Syed Attaullah <[email-masked]>, Trainee Malek Hosan <[email-masked]>, amir aziz <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 12 Sep 2022 10:15:07 +0000

Hi Anslem,

I apologize, I missed this email.

This is indeed very helpful. We are very grateful for you for taking out for holding these training sessions and preparing this training modules.

We will strive to achieve the quality and customer experience goals at Homebox.

@Syed Attaullah<mailto:[email-masked]> @Trainee Malek Hosan<mailto:[email-masked]> @amir aziz<mailto:[email-masked]>: could you please confirm for me that these training modules have been shared with all team members? You can reply to me on teams. Thank you

Regards,
Deeksha

________________________________
From: Anslem Misquitta <[email-masked]>
Sent: Thursday, September 8, 2022 7:11 PM
To: [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Raneen Baabaad <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Cc: Sameer Sadiq (LM-HB) <[email-masked]>; Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Malek <[email-masked]>; Nada Hattar <[email-masked]>; Raneem Alqutub <[email-masked]>; Taima Zeid <[email-masked]>; crys_hb <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Layla Abdelqader <[email-masked]>
Subject: Thought of the day – A Little Progress Each Day, Adds Up To Big Results

Hi All,

I hope this email finds you all in good health.

I have attached the PPT in this email for your reference.

I appreciate your involvement and want to thank each one of you for your participation in the training session.

i hope you all have gain useful knowledge with the session and got new innovative ideas to move forward with.

We at Homebox look forward to seeing you again next time when we will put extra effort into making our next program even more useful and exciting.

Thank you all to be a part of Homebox.

My Suggestion/Take from this session to you all – Always focus on First call Resolution, Focus on what customer is saying (Be an active listener/Reader) and Raise correct CRM (CRM Dispositions) this will solve most of query/complain for customer and for you.

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

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