Subject: RE: Daily performance summary for LiveSalesman team for Sep 8th, 2022
From: Murtaza Kutiyanawala <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: amir aziz <[email-masked]>, Deeksha Dadu <[email-masked]>, Sabry Yousef <[email-masked]>, Anslem Misquitta <[email-masked]>
Date: Sat, 10 Sep 2022 07:54:50 +0000

Great,

I have also noticed that there are FB tickets which are closed still its appearing in the report.

Please get this checked and rectified.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Saturday, September 10, 2022 11:53 AM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: amir aziz <[email-masked]>; Deeksha Dadu <[email-masked]>; Sabry Yousef <[email-masked]>; Anslem Misquitta <[email-masked]>
Subject: Re: Daily performance summary for LiveSalesman team for Sep 8th, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Murtaza.

As I have checked all highlighted tickets has been reassigned to the concerned group promptly.

Note sure why it's reflecting in HB UAE report, however I will check with Saurabh and our IT team and will keep you posted regarding this.

PFA.

Regards
Syed.

________________________________
From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "anslem misquitta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 10, 2022 12:52:12 PM
Subject: FW: Daily performance summary for LiveSalesman team for Sep 8th, 2022

Hi Syed,

Request you to check the attached report Copy of Ageing (Last attachment) in that I randomly checked the email tickets and they do not belong to HB UAE, I have highlighted in RED.

Can you please check the entire repot and update us as the ageing is showing under UAE bucket as per the below screenshots

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: HB report <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 9, 2022 7:31 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Shahzeen Rizvi <[email-masked]<mailto:[email-masked]>>; Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>; Tejendra Singh <[email-masked]<mailto:[email-masked]>>; Nalineedhar Kasibhatla <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ashick Ali <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: Daily performance summary for LiveSalesman team for Sep 8th, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[https://www.avmechat.in/epos/assets/images/logo.jpg]
Please find listed below the performance data for the LiveSalesman team for Sep 8th, 2022.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook HB UAE
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails UAE
Grand Total
Aws Adra
9
7
13
0
10
39
Mosab Mohammed Abdalla Nasreldin
9
0
0
0
0
9
Abdallah Ahmed
0
0
0
0
0
0
Ali hazzaa
0
0
0
0
0
0
Alhamzi Mohammed
0
10
18
0
0
28
Malek Hosan
0
0
0
0
0
0
Jok Kuol
13
2
16
0
10
41
Hasan Nour
5
1
0
0
0
6
Syed Ataullah
0
1
0
0
0
1
Waseem Ahemad . Khan
0
3
33
0
1
37
Wejdan Alotaibi
0
1
0
0
0
1
Hamza.abuazzam Nouri Abuazzam
0
0
0
0
0
0
Anslem Misquitta
0
0
0
0
1
1
Mohiuddin Lsm
0
0
0
0
2
2
Murtaza Kutiyanawala
0
0
0
0
1
1
! Hassan Bin Saeed
0
0
0
0
0
0
Asma Alotaibi
0
0
0
0
0
0
Khaled Sufian
0
0
0
0
0
0
taher Mohammad
0
0
0
0
0
0
Grand Total
36
25
80
0
25
166

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
(blank)
(blank)
33
Delivery Related
Damage during delivery
3
Day of Delivery - Status
1
Delayed Delivery (Furniture)
1
Delayed Delivery (HH)
3
Delivery Status
13
Reschedule Delivery
1
Product Complaint
Complaint within Warranty
5
Refunds and Cancelations
Refund for Other reason
1
Refunds after Return
1
Return Request Initiation
2
Customer Services Total
64
No Answer
(blank)
(blank)
1
No Answer
No Answer
2
No Answer Total
3
PreSales
(blank)
(blank)
2
Other Enquiry
Offers
3
Payment Methods
1
Store Availability
5
Website/App Issues
1
Policy Related
Delivery Time
1
Product Related
Combo
2
Product Specification
2
PreSales Total
17
Grand Total
84

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Jok Kuol
4
3
0
0
0
1
8
Mosab Mohammed Abdalla Nasreldin
7
3
0
1
1
2
14
Malek Hosan
2
0
0
0
0
1
3
Alhamzi Mohammed
0
0
0
1
0
0
1
Aws Adra
1
3
0
0
0
0
4
Hasan Nour
2
0
0
0
0
0
2
Grand Total
16
9
0
2
1
4
32

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Mohiuddin Lsm
2
1
1
0
1
7
12
Alhamzi Mohammed
13
1
0
0
0
3
17
Aws Adra
13
2
2
5
2
11
35
Jok Kuol
1
2
4
5
1
7
20
Waseem Ahemad . Khan
3
0
2
3
3
4
15
0
0
0
0
0
2
2
Hasan Nour
0
0
1
0
0
2
3
Mosab Mohammed Abdalla Nasreldin
1
0
1
0
0
3
5
Syed Ataullah
0
0
0
0
0
1
1
Wejdan Alotaibi
1
0
0
0
0
0
1
Grand Total
34
6
11
13
7
40
111

  *   Total count of ageing for Emails UAE:
Emails UAE
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
0
0
1
1
Mosab Mohammed Abdalla Nasreldin
1
1
0
0
0
3
5
Anslem Misquitta
1
0
0
0
0
1
2
Ali Mohamed Ahmed
0
0
0
0
0
1
1
Waseem Ahemad . Khan
0
1
0
0
1
6
8
Jok Kuol
10
2
1
0
0
1
14
Mohiuddin Lsm
3
0
0
1
0
0
4
Murtaza Kutiyanawala
3
1
0
0
0
0
4
Aws Adra
9
0
0
0
0
0
9
Alhamzi Mohammed
1
0
0
0
0
0
1
Malek Hosan
1
0
0
0
0
0
1
Grand Total
29
5
1
1
1
13
50

Please feel free to reach out for any further clarifications.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com