Subject: Re: Voucher for CnC :
From: Syed Ataullah <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: amir aziz <[email-masked]>, Malek <[email-masked]>, Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, Maryam Yahya <[email-masked]>, Raneem Alqutub <[email-masked]>, Deeksha Dadu <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Fri, 26 Aug 2022 03:21:22 -0700 (MST)

Hello Murtaza. 

Noted well, and inform the team as well. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]>, "amir aziz" <[email-masked]>, "Malek" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Taima Zeid" <[email-masked]> 
Cc: "Maryam Yahya" <[email-masked]>, "Raneem Alqutub" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]> 
Sent: Friday, August 26, 2022 2:08:12 PM 
Subject: FW: Voucher for CnC : 

Hi All, 

Please go through the below CnC offer and brief all the team members. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Faizal Maradeya <[email-masked]> 
Sent: Friday, August 26, 2022 11:50 AM 
To: Shahzeen Rizvi <[email-masked]>; Ashick Ali <[email-masked]>; Kunal Kapoor (HOMEBOX) <[email-masked]>; Ahmed Abdelmalik <[email-masked]> 
Cc: Zulema Pereira <[email-masked]>; Raja Ramachandran <[email-masked]>; Sameer Sadiq <[email-masked]>; Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Subject: RE: Voucher for CnC : 

Dear Raja/Kunal , 

Please confirm the stores' training and alignment on the C n C Terms and Conditions and provide feedback. 

Unless there are any obstacles to training, we will go live today. 

Looping CC Teams, 

T & C on the website : 

    * Voucher will be issued from stores Counters while collecting the orders by displaying the receipt to our dedicated store staffs 
    * Click & Collect orders placed above AED 250 order value are eligible for the AED 50 voucher. 

    * One voucher will be issued per transaction on above 250 AED of click n Collect orders. 
    * Voucher validity is mentioned on Voucher 
    * The voucher cannot be applied towards the purchase of an Gift card 

    * The voucher can be redeemed at all Home Box stores or online at homeboxstores.com. 
    * Applicable on all full price items. Not valid on wow items, Mattresses. 
    * Not valid on delivery charges, fixing & installation charges. 
    * Not valid in conjunction with any other discount coupon. 
    * Items purchased against the voucher cannot be exchanged, refunded or returned. 
    * This voucher cannot be applied towards the purchase of a Gift card. 
    * The voucher can’t be redeemed either in part or cash. 
    * The voucher cannot be replaced if lost/stolen/damaged and only the original voucher will be accepted for redemption. 
    * Shukrans will apply as per policy. 
    * Home Box T&C apply. 

Arabic 

• يمكن الحصول على القسيمة خصم ٥٠ درهم عند انفاق ٢٥٠ درهم عن طلبات “استلمها بنفسك” . 

• العرض يمكن استعماله في المتجر أو على موقع homeboxstores.com. 

• صالحة لشراء السلع الكاملة السعر . غير صالحة لشراء سلع واو أو المراتب. 

• لا تسري على رسوم التوصيل والتركيب والتصليح. 

• غير صالحة مع أي كوبون اخر. 

• لا يمكن استبدال أو إرجاع السلع التي تم شراؤها بالقسيمة أو استرداد قيمتها المالية. 

• لا يمكن استخدام الكوبون لشراء بطاقة هدايا. 

• لا يمكن استبدال القسيمة بمبلغ نقدي ولا يمكن استخدامها جزئياً. 

• سيتم تطبيق شروط شكراً وفقاً لسياسة الشركة. 

• يتم تطبيق الشروط والأحكام لهوم بوكس. 

From: Faizal Maradeya 
Sent: Tuesday, August 23, 2022 3:30 PM 
To: Shahzeen Rizvi < [ mailto:[email-masked] | [email-masked] ] >; Ashick Ali < [ mailto:[email-masked] | [email-masked] ] >; Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Abdelmalik < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Zulema Pereira < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

Dear Raja/Kunal 

C & C data for UAE stores , with AOV above 250 and total order s received in last 12 months 

Please print the vouchers accordingly , Suggestions :150 Each Stores 

From: Faizal Maradeya 
Sent: Tuesday, August 23, 2022 10:41 AM 
To: Shahzeen Rizvi < [ mailto:[email-masked] | [email-masked] ] >; Ashick Ali < [ mailto:[email-masked] | [email-masked] ] >; Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Abdelmalik < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Zulema Pereira < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

    1. Start and end date : 26 th Aug :::: Open : 
    2. Code is valid till which date so can promote it through push messages : we are not pushing code any where : we can say free voucher from stores 
    3. Region – Only in UAE ? UAE 

From: Shahzeen Rizvi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 22, 2022 1:06 PM 
To: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] >; Ashick Ali < [ mailto:[email-masked] | [email-masked] ] >; Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Abdelmalik < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Zulema Pereira < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

Hi Faizal, 

As discussed, will add this to next offer creatives and search ad copies. 

Need confirmation on below points – 

    1. Start and end date 
    2. Code is valid till which date so can promote it through push messages 
    3. Region – Only in UAE ? 

Thanks, 

Shahzeen R 

From: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 21, 2022 3:18 PM 
To: Ashick Ali < [ mailto:[email-masked] | [email-masked] ] >; Shahzeen Rizvi < [ mailto:[email-masked] | [email-masked] ] >; Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Abdelmalik < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Zulema Pereira < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

+ [ mailto:[email-masked] | 
@Kunal Kapoor (HOMEBOX) ] [ mailto:[email-masked] | @Ahmed
 Abdelmalik ] 

If everything is fine with T & C’s can we roll this out next week please 

From: Faizal Maradeya 
Sent: Friday, August 19, 2022 4:50 PM 
To: Ashick Ali < [ mailto:[email-masked] | [email-masked] ] >; Shahzeen Rizvi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Zulema Pereira < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Voucher for CnC : 

Hi Ashick , 

Please help verifying , 

Dear Kunal , 

Please see the below points if 

    * One voucher will be issued per transaction 
    * Voucher validity is mentioned on Voucher 
    * This voucher cannot be applied towards the purchase of an Gift card. 
    * This voucher cannot be exchanged for cash or any other tender. 
    * This voucher cannot be combined with any other promotion or discounts 
    * This voucher cannot be replaced if lost/stolen/damaged and only the original voucher will be accepted for redemption. 

We need to create SOP for voucher issuance and have to share with training and retail team . 

Thanks Regards 

Faizal Maradey 

From: Ahmed Abdelmalik < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 19, 2022 4:37 PM 
To: Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Voucher for CnC : 

Dear Faizal, 

PFA voucher 

Thank you, 

Regards 

	

AHMED ABDELMALIK 

SENIOR GRAPHIC DESIGNER 

T : +971 4 517 2348 

M : +971 4 517 2380 

[ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Ca7038a61d965496943df08da841d7700%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637967559326503763%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=bbi3a7cpdXZdAG6Itq0WLJPR%2BEKrHhS4OowEgJrpm8k%3D&reserved=0 | www.homeboxstores.com ] 

From: Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 19 August 2022 at 4:09 PM 
To: Ahmed Abdelmalik < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Voucher for CnC : 

	

	

Kunal Kapoor 

Marketing Manager 

T : +971 4 517 2366 

M : +971 5096 05686 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Ca7038a61d965496943df08da841d7700%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637967559326503763%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=bbi3a7cpdXZdAG6Itq0WLJPR%2BEKrHhS4OowEgJrpm8k%3D&reserved=0 | www.homeboxstores.com ] 	

From: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 11, 2022 3:37 PM 
To: Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Shahzeen Rizvi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashick Ali < [ mailto:[email-masked] | [email-masked] ] >; Zulema Pereira < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

Hi Kunal , 

Please help with the next steps on the same 

Aligning retail 

Artwork 

Lunch Date 

Marketing Push 

From: Anunay Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 11, 2022 3:04 AM 
To: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ajay Antal < [ mailto:[email-masked] | [email-masked] ] >; Manmohan Chittlangia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

Dear Faizal, 

We are ok with AED 50 off on combined purchase of 500 ( AED 250 first purchase and AED 250 at the time of redemption). 

Regards 

Anunay Sharma 

Landmark Retail Investment Co 

12 th Floor Landmark Tower,Dubai Marina, 

T: +971 4 517 6202 M:: +971 565039910 

From: Manmohan Chittlangia < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 11, 2022 2:01 PM 
To: Anunay Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

Hi Sir, 

As discussed request approval for below . 

Regards, 

Manmohan 

From: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 9 August 2022 3:18 PM 
To: Ashick Ali < [ mailto:[email-masked] | [email-masked] ] >; Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] >; Nagarjuna Eede < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manmohan Chittlangia < [ mailto:[email-masked] | [email-masked] ] >; Zulema Pereira < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC : 

Hi [ mailto:[email-masked] | 
@Nagarjuna Eede ] / Kunal 

As discussed, we propose to run these offers in accordance with the terms and conditions listed below. 

Strip will be added to online orders that say, 

" Order Click & Collect above 250 AED and get 50 AED in store. " 

When the customer comes to pick up their orders, 

The store team will check the order value and give them a printed voucher with an online Redeemable code and an offline redeemable code. 

Issuance of voucher : 

From online : Order Click & Collect above 250 AED and get 50 AED in store 

Redemption : 

Offline Codes T & C . Excluding P and I items on thresholds greater than 250 

Online Codes T & C : will be redeemable across the site. (Use Code : HB50 ) 

Same Day Validity : Codes are valid only for the same of collecting the orders. (Voucher validity is mentioned on Voucher ) 

Regular T & C needs to be added by Mr. [ mailto:[email-masked] | 
@Kunal Kapoor (HOMEBOX) ] on the back of the vouchers 

Operational Training and alignment with retail will need help from Mr. Kunal 

Ikea Offer 

Ikea T & C ‘s 

    * Click & Collect orders placed from 1st August 2022 and above Dhs 200 order value are eligible for the Dhs 50 voucher. 
    * One voucher will be issued per transaction 
    * This voucher can be redeemed at all IKEA UAE Stores, Swedish Food Market, Restaurant 
    * Voucher validity is mentioned on Voucher 
    * This voucher has no minimum spend. 
    * This voucher cannot be applied towards the purchase of an IKEA Gift card. 
    * This voucher cannot be exchanged for cash or any other tender. 
    * This voucher cannot be combined with any other promotion or discounts 
    * This voucher cannot be replaced if lost/stolen/damaged and only the original voucher will be accepted for redemption. 

From: Faizal Maradeya 
Sent: Tuesday, August 9, 2022 2:26 PM 
To: Ashick Ali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manmohan Chittlangia < [ mailto:[email-masked] | [email-masked] ] >; Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Voucher for CnC 

Currently we have the below offer for discussion 

	

	

Pick it up in-store now 

	

	

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 Dècor ] 

	

You haven't collected your order yet. 

Hi Faizal Maradeya, your order number [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homeboxstores.com%2Fae%2Fen%2Fmy-account%2Forder%2F9669660254%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Ca7038a61d965496943df08da841d7700%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637967559326659979%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WuVM%2FiD7dZvKdOr3kZw0kSz1c2RV%2Bn7v9i4JKDqDF6Y%3D&reserved=0 | 9669660254 ] is still waiting for you at the following store. 

	
	
	Collect your order from: 

	

	Home Box, Oasis Mall 

	Address : 

Oasis Mall, Level 2 (or Parking – Main Entrance), Sheikh Zayed Road, Dubai, United Arab Emirates 
Phone Number: +971 4 5154040 
	Working hours : 

Sunday - Wednesday (10AM - 11PM) / Thursday - Saturday (10AM - 12AM) 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fmaps%2Fdir%2FCurrent%2BLocation%2FOasis%2520Mall%2C%2520Level%25202%2520(or%2520Parking%2520%25E2%2580%2593%2520Main%2520Entrance)%2C%2520Sheikh%2520Zayed%2520Road%2C%2520Dubai%2C%2520Al%2520Quoz%2C%2520United%2520Arab%2520Emirates%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Ca7038a61d965496943df08da841d7700%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637967559326659979%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=XtIdvH3H3ZsRUMd%2BMD7hvUsMBfwKFKKPQekTcRPhAzw%3D&reserved=0 | Get
 Directions ] 	

Payment Method: 

xxxx xxxx xxxx 2019 
faizal maradeya 

	

Please collect it before JULY 15th, 2021, as your order will be returned to our warehouse after that time. Don't forget to carry your identification and a copy of your order confirmation email or text message. 

	

	

Get a special discount on your next in-store purchase! 

All you need to do is show your Click & Collect order number to our store staff on the day you collect and shop away. 

	

Order Details 

	

Items 	

Description 	

Shipped Quantity 

	

	

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HOME BOX 
Hayma 2-Door Shoe Cabinet for up to 10 Pairs 
Color: Brown 	

1 

	

Need help? Get in touch 

	

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Write us an email now , we'll get back to you as fast as we can. 

	

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Connect with us on your favourite social network. 

	

	

Call us on 800-HOMEBOX (800-4663269). 
Saturday - Thursday, 9 AM - 6 PM. 

	

	

WhatsApp us on 054-305-9573 
Saturday to Thursday, 9:00 AM to 9:00 PM. 

From: Ashick Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 9, 2022 10:25 AM 
To: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manmohan Chittlangia < [ mailto:[email-masked] | [email-masked] ] >; Kunal Kapoor (HOMEBOX) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Voucher for CnC 

Hi Faizal, 

Sharing notes on the CnC discussion. 

Issuance of 50 AED voucher for CnC orders online worth more than 250 AED. If not possible to distribute online, we can distribute from stores. 

50 AED voucher redeemable on next purchase of 250 AED – both online and offline. 

We save 20-25 AED on delivery costs for customers shopping above 250 AED. To redeem the voucher, customer would have spend atleast 500 AED. 

Plus, additional footfall to store and possible conversion from stores as well. 

Regards, 

Ashick Ali 
T +971 4 517 4034 
M +971 566035266 

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