Subject: Re: very late refund - urgent - 29063101027720220708
From: Syed Ataullah <[email-masked]>
To: anslem misquitta <[email-masked]>
Cc: Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Maryam Yahya <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ruhtash Kumar <[email-masked]>, crys_hb <[email-masked]>, homebox alwahdasm <[email-masked]>, homebox alwahdama <[email-masked]>, Deeksha Dadu <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Thu, 25 Aug 2022 05:40:27 -0700 (MST)

Hi Anslem, 

FYI the details has been uploaded on escalation matrix. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652

----- Original Message -----
From: "anslem misquitta" <[email-masked]>
To: "Nada Hattar" <[email-masked]>, "syed ataullah" <[email-masked]>
Cc: "HomeBox Customercare UAE" <[email-masked]>, "Maryam Yahya" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ruhtash Kumar" <[email-masked]>, "crys_hb" <[email-masked]>, "homebox alwahdasm" <[email-masked]>, "homebox alwahdama" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Sent: Thursday, August 25, 2022 2:31:50 PM
Subject: RE: very late refund - urgent - 29063101027720220708

Hi Nada,

Please rectify this immediately and brief the team accordingly.

Invoice number starts with 29063 is the new store in ALWADA, please mark all the emails to homebox alwahdasm <[email-masked]>; homebox alwahdama <[email-masked]> by keeping manager in CC.

*keep store managers in CC for any email going to any stores*

I will be forwarding all the details for all the stores shortly.

Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com

-----Original Message-----
From: Ruhtash Kumar <[email-masked]>
Sent: Thursday, August 25, 2022 11:51 AM
To: crys_hb <[email-masked]>; homebox alwahdasm <[email-masked]>; homebox alwahdama <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Maryam Yahya <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Nada Hattar <[email-masked]>
Subject: RE: very late refund - urgent - 29063101027720220708

Dear team
Even after several reminders our store CRM are mark to me only. Can I have the reason behind the same Please start marking the same to @homebox alwahdama@homebox alwahdasm

Dear Bhairav
Please check with Jionee and reply back

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Tuesday, August 23, 2022 7:40 PM
To: Ruhtash Kumar <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Maryam Yahya <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Nada Hattar <[email-masked]>
Subject: very late refund - urgent - 29063101027720220708
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

dear team

very late refund even some one from the store told the cx that they will process the refund as cash but its not recorded on the system

he was very upset and keeps calling for an update also he will escalate the issue to the police and DED

kindly check and do the needful urgently

order no  29063101027720220708

regards
sanaa
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