Subject: Invoice cannot be opened on CRM/GDMS - Mattress Complain
From: Anslem Misquitta <[email-masked]>
To: Nada Hattar <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Layla Abdelqader <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Maryam Yahya <[email-masked]>, Deeksha <[email-masked]>, Sabry Yousef <[email-masked]>, Sameer Sadiq <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Raneem Alqutub <[email-masked]>
Date: Tue, 23 Aug 2022 07:52:00 +0000

Hi All,

Going forward if any complain about mattress where invoice cannot be opened on CRM/GDMS we need to request invoice copy from customer and pictures of the damaged mattress and accordingly raised complain on CRM under CCC Manager.

Please do not forward these issues to us or store, this must be taken care from your end, so the complain process is not delayed.

*Please apprise this to all the agents*

Feel free to approach if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: order no;29002102099720180601
From: Izzeldeen Shabaneh <[email-masked]>
To: Anslem Misquitta <[email-masked]>, crys_hb <[email-masked]>, Layla Abdelqader <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Maryam Yahya <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Nada Hattar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Tue, 23 Aug 2022 07:26:16 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Anslem ,

CRM raised with the reference #4112282 , kindly check and do the needful .

Best Regards,
Izzeldeen Shabaneh
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E:  Izzeldeen [email-masked]
www.crystel.co

-----Original Message-----
From: Anslem Misquitta [mailto:[email-masked]]
Sent: Tuesday, August 23, 2022 10:16 AM
To: crys_hb; Izzeldeen Shabaneh; Layla Abdelqader
Cc: HomeBox Customercare UAE; Maryam Yahya; Murtaza Kutiyanawala; Nada Hattar; Murtaza Kutiyanawala; Sabry Yousef
Subject: RE: order no;29002102099720180601

Hi Luma,

Just wanted to check if the complain is raised for the given Invoice as we have not received any CRM # from you yet.

Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com

-----Original Message-----
From: Sabry Yousef <[email-masked]>
Sent: Monday, August 22, 2022 6:35 PM
To: crys_hb <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Maryam Yahya <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Nada Hattar <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Anslem Misquitta <[email-masked]>
Subject: RE: order no;29002102099720180601

Hi Luma AbuSharekh,

Request you to raise the complaint for the mattress since customer has shared the invoice copy and photos.

Once it is done please share the CRM with us for further action.

FD Ticket - 4677381

Best Regards,
Sabry Yousef

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Wednesday, August 17, 2022 10:01 AM
To: Murtaza Kutiyanawala <[email-masked]>; Homebox Oasisma <[email-masked]>
Cc: Abdul Rasheed <[email-masked]>; hbpending uae <[email-masked]>; Anton Dilshan <[email-masked]>; Ramesh Veluchamy <[email-masked]>; [email-masked]; Homebox Oasissm <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Maryam Yahya <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Dilip Kumar Patra <[email-masked]>; Nada Hattar <[email-masked]>
Subject: order no;29002102099720180601

CAUTION: External email sender. Use care when clicking on links or opening attachments!

dear team

pleas check the attachment invoice which the cx has an issue with mattress and and cant reflect in the CRM

KINDLY DO THE NEEDFUL

ORDER NO;29002102099720180601

MOBILE NO;;0565778321/ 0507481897

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: How to Raise Mattress Complain under CCC if Invoice does not open on CRM.
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Layla Abdelqader <[email-masked]>, crys_hb <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, Sameer Sadiq <[email-masked]>, Maryam Yahya <[email-masked]>, Deeksha <[email-masked]>, Raneem Alqutub <[email-masked]>
Date: Wed, 17 Aug 2022 12:29:46 +0000

Hi All,

This email simplifies the process to raise any complain about "Mattress" which does not open in CRM.

Please follow the steps below and create the CRM in the wright queue with correct information to avoid the complaint getting unnoticed.

To create a complain for "Mattress" which does not open in CRM, we will require pictures of the damaged mattress which you will send to Murtaza and HB Customer Service via email and update it on FD ticket.

1.      As you see below invoice cannot be opened in CRM

2.      Click on the box so it allows you to enter details manually

3.      Fill all the required details manually

4.      Fill all the required option for "mattress complain" to the right bucket and save it.

Feel free to approach if any help/clarification required.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>