Subject: Re: Poitns to be discussed in Training session
From: Syed Attaullah <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Anslem Misquitta <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 19 Aug 2022 14:00:27 +0000

Added correct Email

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Murtaza Kutiyanawala <[email-masked]>
Sent: Friday, August 19, 2022 7:17:17 PM
To: Syed Attaullah <[email-masked]>
Cc: Anslem Misquitta <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: RE: Poitns to be discussed in Training session

Hi Syed,

I am getting a bounce back from Amir and Malek’s email address

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Friday, August 19, 2022 5:46 PM
To: Syed Attaullah <[email-masked]>
Cc: Anslem Misquitta <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: Poitns to be discussed in Training session

Hi Syed,

Thanks for the below pointers, will make sure to add these topics in the training.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Syed Attaullah <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 18, 2022 2:28 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Poitns to be discussed in Training session

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Hi Muratza

This is just to inform you that we need a brief about below scenarios:

1: Refund process after usage deduction

2: Do we have any option to process bank Refund or in cash after 6 months on offline order.

3: Do we offer Refund after usage deduction to all customers who are requesting for maintenance services and in actual they have misuse issues or there are some criteria of it.

4: what's the maintenance service process for HH items which has warranty for 2 years.

5: What's the TAT for maintenance service from inspection to back delivery from work shop.

6: what's the next step if cs has quality issue with the item, and item went out of stock.

7: for Ecome order if any order approved for refund after usage deduction and RMA processed with zero balance then with whom should we do follow up for voucher?

8: if any customer wants to cancel his C&C order however the order status reflects *ready to be shipped* what we can do except requesting him to wait until order gets ready for pick-up then either it will be canceled after 14 days from the day of delivery, or dropping off the order while collecting it from store.

9: is there any option to know that cx has got the assembly service on SRCC order, or we need to raise crm believing on customer's words.

10: in case missing part or damaged part in SRCC or WHCC order, to which approval department we need to raise crm.

Regards

Syed Ataullah

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