Subject: How to raise JIRA Ticket with Scenarios
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Layla Abdelqader <[email-masked]>, Nada Hattar <[email-masked]>, Malek <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, Sameer Sadiq <[email-masked]>, Maryam Yahya <[email-masked]>, Deeksha <[email-masked]>, Raneem Alqutub <[email-masked]>
Date: Wed, 17 Aug 2022 14:11:29 +0000

Hi All,

JIRA to be raised for below scenarios

  *   Revoke MYCREDIT, Update Bank details and Raise ticket to finance on hybris, if refund less than 6 months then we need to ask JIRA team to Raise ticket to finance
JIRA Team may ask for Approval to revoke MYCREDIT - send it to Me ,Sabry, Murtaza and HB Customer Service.

  *   Item refund is processed but delivery charge not refunded
  *   Invoice is cancelled refund is processed but delivery charge not refunded
  *   Invoice is cancelled refund is not processed
  *   Refund is rejected on hybris (there are 2 scenarios, 1 - system not allowing refund, 2 - old invoice - send details to Me ,Sabry, Murtaza and HB Customer Service)
  *   Deletion of account/Deleting phone number from account
  *   Shukran points not given
  *   Need invoice copy - Invoice cannot be pulled on hybris (JIRA team can only send Invoice copy)
  *   Password Issue/Login Issue

*For every JIRA Raised please update Freshdesk Ticket*

To create new JIRA Ticket press on "Create"

Fill The below details - these are common information that we put for all the ticket that we raise in JIRA (Subject Line depends on the issue)

Fill The below details - these are common information that we put for all the ticket that we raise in JIRA
[Same as subject line][Add all the bank details and important information for JIRA to view, you can also add screen shots from hybris]

[Press Create once done]

To check if JIRA is raised for any invoice or to search any JIRA Ticket put the invoice number on search and wait don't press enter you will get the required information.

Feel free to approach if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com