Subject: RE: Mattress complaints to be raised in CCC manager's bucket
From: Murtaza Kutiyanawala <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, amir aziz <[email-masked]>, Malek <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Maryam Yahya <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Mon, 15 Aug 2022 13:42:02 +0000

Hi Syed,

For now yes please follow as per the below, once we have the training session in depth we can improvise..

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Sunday, August 14, 2022 12:41 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Taima Zeid <[email-masked]>; amir aziz <[email-masked]>; Malek <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; Maryam Yahya <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Re: Mattress complaints to be raised in CCC manager's bucket

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Murtaza,

FYI we were following the same, except mattress return request with original package, we were raising it to Sr Warehouse manager, from today onward will make sure to raise all mattress related issues to CCC manager's bucket.
Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "Taima Zeid" <[email-masked]<mailto:[email-masked]>>, "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>, "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Malek" <[email-masked]<mailto:[email-masked]>>
Cc: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Maryam Yahya" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 13, 2022 1:34:58 PM
Subject: Mattress complaints to be raised in CCC manager's bucket

Hi Team,

Please find attached email on how to raise the complaint in CCC manager’s bucket on CRM.

Please brief all the team members on this.

We will also have an in-depth Teams training session for this topic in the upcoming week.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

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