Subject: Mattress complaints to be raised in CCC manager's bucket
From: Murtaza Kutiyanawala <[email-masked]>
To: Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, Syed Ataullah <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Maryam Yahya <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Sat, 13 Aug 2022 08:04:58 +0000

Hi Team,

Please find attached email on how to raise the complaint in CCC manager's bucket on CRM.

Please brief all the team members on this.

We will also have an in-depth Teams training session for this topic in the upcoming week.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
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Subject: Mattress complaints to be raised in CCC manager's bucket
From: Murtaza Kutiyanawala <[email-masked]>
To: Homebox Oasisma <[email-masked]>, Homebox Oasissm <[email-masked]>, Homebox IbnMA <[email-masked]>, Homebox Ibnsm <[email-masked]>, Homebox SkyGardenMA <[email-masked]>, homebox skygardensm <[email-masked]>, Homebox Sharjahma <[email-masked]>, Homebox Sharjahsm <[email-masked]>, Homebox Sccma <[email-masked]>, Homebox Sccsm <[email-masked]>, Hb Liwa Ma <[email-masked]>, Homebox zccma <Homebox
Cc: Dilip Kumar Patra <[email-masked]>, Hussain Patanwala <[email-masked]>, Akshath Veerabhadrachari <[email-masked]>, Rajnish Kumar <[email-masked]>, Bhuvan Sharma <[email-masked]>, Sachin Kumar <[email-masked]>, Sanjeeb Das <[email-masked]>, Ruhtash Kumar <[email-masked]>, Sanjit Kumar <[email-masked]>, Lijo Joseph <[email-masked]>, Devesh Lookhar <[email-masked]>, Riyaz IntezarQureshi <
Date: Sat, 13 Aug 2022 08:00:09 +0000

Hi All,

Requesting the store team to raise any Mattress complaint to CCC manager bucket, if raised to Delivery / Sr warehouse manager / Warehouse the CRM will not be actioned and it will just prolong the resolution time frame.

Below are the steps for raising the mattress complaint to CCC manager's bucket:-

If there are any questions, please let me know.

Example how NOT to raise the mattress complaint :-

4082946

8/11/2022 3:39:13 PM

29030202147220220710

mr mphamed jowfer farook

0583092016

Complaints

Matrress

Handling Damage

Open

Mohammad Altaf

UAE

as per customer mattress i pec EC-I-Dream 150 x200 x25 cm Pocket Spring cover is coming out , please send the inspection team to check the item

Senior WH Manager

Refixing

-

Example on how to raise a mattress complaint in CCC manager's bucket :-

Reason :- Complaints

Sub Reason :-Mattress

Sub Reason :- as per the nature of the complaint

Approved by :- CCC Manager

Approval Reason :- Others

Murtaza Kutiyanawala

Team Lead - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

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