Subject: RE: Wrong Sub Reason selected on CRM - Crystel Team
From: Murtaza Kutiyanawala <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, amir aziz <[email-masked]>, "Gauri Nandan (TCS)" <[email-masked]>, Nour Hanayneh <[email-masked]>, Raneem Alqutub <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Abdul Rasheed <[email-masked]>, Anton Dilshan <[email-masked]>, Harsha Lasantha <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Deeksha Dadu <[email-masked]>, Taima Zeid <[email-masked]>, Malek <
Date: Thu, 11 Aug 2022 11:20:39 +0000

Yes, select After delivery and meting all the details in the notes…

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Thursday, August 11, 2022 2:31 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; amir aziz <[email-masked]>; Gauri Nandan (TCS) <[email-masked]>; Nour Hanayneh <[email-masked]>; Raneem Alqutub <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Abdul Rasheed <[email-masked]>; Anton Dilshan <[email-masked]>; Harsha Lasantha <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Deeksha Dadu <[email-masked]>; Taima Zeid <[email-masked]>; Malek <[email-masked]>
Subject: Re: Wrong Sub Reason selected on CRM - Crystel Team

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Murtaza.

As you have updated we should not select the sub reason (Damaged During Delivery) Please confirm then what reason should we select in case of missing part, part broken, wrong item.

because these options are available only in sub reason  (Damaged During Delivery), Can we select Damaged after delivery for all these kind of issue.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd

Cell: +91 7037667652

________________________________
From: "Maryam Yahya" <[email-masked]<mailto:[email-masked]>>
To: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>, "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Gauri Nandan (TCS)" <[email-masked]<mailto:[email-masked]>>
Cc: "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Raneem Alqutub" <[email-masked]<mailto:[email-masked]>>, "Yunis Fakrudeen" <[email-masked]<mailto:[email-masked]>>, "Abdul Rasheed" <[email-masked]<mailto:[email-masked]>>, "Anton Dilshan" <[email-masked]<mailto:[email-masked]>>, "Harsha Lasantha" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Taima Zeid" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 10, 2022 5:29:45 PM
Subject: RE: Wrong Sub Reason selected on CRM - Crystel Team

Hi Murtaza,

Please noete that we will arrange with Taima to arrange coaching sessions for the agents ASAP.

Best Regards,

Maryam Yahya
Operations Support Center Associate
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 797275059
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Wednesday, August 10, 2022 2:36 PM
To: Maryam Yahya; Syed Ataullah; [email-masked]<mailto:[email-masked]>; Gauri Nandan (TCS)
Cc: Nour Hanayneh; Raneem Alqutub; Yunis Fakrudeen; Abdul Rasheed; Anton Dilshan; Harsha Lasantha; HomeBox Customercare UAE; Deeksha Dadu
Subject: RE: Wrong Sub Reason selected on CRM - Crystel Team

Looping Nada+

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Wednesday, August 10, 2022 3:33 PM
To: Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Sub Reason selected on CRM - Crystel Team

Hi Maryam / Nada,

Still the team is selecting the During Delivery tab, attached is the report for the same.

Please brief the team immediately…….

@Syed Ataullah<mailto:[email-masked]> / @[email-masked]<mailto:[email-masked]>– this is Just FYI for your team as well.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Maryam Yahya <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 3, 2022 6:32 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Sub Reason selected on CRM - Crystel Team

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Murtaza,

Apologies for the inconvenience and thank you for your feedback. We will coach the agents on a priority.

Best Regards,

Maryam Yahya
Operations Support Center Associate
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 797275059
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Wednesday, August 3, 2022 2:01 PM
To: Maryam Yahya
Cc: Nour Hanayneh; Raneem Alqutub; Yunis Fakrudeen; Abdul Rasheed; Anton Dilshan; Harsha Lasantha; HomeBox Customercare UAE
Subject: Wrong Sub Reason selected on CRM - Crystel Team
Importance: High

Hi Maryam,

Request you to check on the below CRM’s raised by the agents, all the CRM are raised DURING DELIVERY which is incorrect and its causing a lot of duplication and when we are pulling the data for during delivery it give a wrong statistics.

Below is one example share with the screen shot for your reference.

Please brief all the agents immediately on this and once done please send us a confirmation on the same email.

all ID
Call Date
Invoice No
Cust Mobile
Call Status
Ageing
Call By
Reason
Sub Reason
Sub Sub Reason
4055379
8/1/2022 11:09:21 AM
29001004134220220717
0504523092
Open
1
Ayat Alkhaldi
Complaints
Damages During Delivery
Others
4055412
8/1/2022 11:17:35 AM
29050101437920210721
0503379433
Open
1
Luma Abu Sharkh
Complaints
Damages During Delivery
Others
4055688
8/1/2022 12:23:27 PM
29004105873520220710
0588991487
Closed
1
Rahmeh Mahmoud Alayaseh
Complaints
Damages During Delivery
Missing Item
4055886
8/1/2022 1:00:06 PM
29004105789320220626
0509245533
Open
1
Rahmeh Mahmoud Alayaseh
Complaints
Damages During Delivery
Missing Item
4055893
8/1/2022 1:01:28 PM
29062201042620220718
0502372732
Open
1
Raneen Baabaad
Complaints
Damages During Delivery
Missing Item
4056040
8/1/2022 1:30:44 PM
29052101425520220717
0566066099
Open
1
Raneen Baabaad
Complaints
Damages During Delivery
Others
4056314
8/1/2022 2:35:42 PM
29002102204020220621
0507720227
Open
1
Luma Abu Sharkh
Complaints
Damages During Delivery
Missing Item

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com