Subject: RE: [#4533500] - 6268536945/ need maintennce, esc to WH
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Home Box <[email-masked]>, Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, Hcwh Taif <[email-masked]>, Kalyan Khadka <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 3 Jul 2022 11:58:34 +0000

Dear Team

We tried contacting the customer but there was no answer.

Best Regards,

Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Sunday, July 3, 2022 10:53 AM
To: Nada Hattar; Maryam Yahya
Cc: Bratindra Mukherjee; Home Box; Shamsheer Musthafa; HB.CCCKSA; Hcwh Taif; Kalyan Khadka; Crys_HBKSA; [email-masked]
Subject: RE: [#4533500] - 6268536945/ need maintennce, esc to WH

@Nada Hattar<mailto:[email-masked]> Please arrange to call the customer and inform.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 2, 2022 8:16 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#4533500] - 6268536945/ need maintennce, esc to WH

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below trail mail, we sent team to check the issue and reports as follows

v  The subjected order was delivered on 04-Feb-2021
v  As per team sofa base damage and sofa seat is shrink for the middle
v  It is case of use
v  It cannot re-fix without replacement
v  Item was billed as WWD.
v  Item id 162786132 - EC-Callista 3 Seater Sofa W/2 Cushions-Grey
v  Stock in SOH “28”
v  Attached picture for your reference.
v  Customer wants replacement of the sofa
Kindly advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 02, 2022 4:18 AM
To: Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4533500] - 6268536945/ need maintennce, esc to WH

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Problem Statement: The customer complains about the foam of the sponge of sofa, saying it doesn't handle the pressure anymore, pic attached pls check

CRM: 3971308
Order ID: 6268536945
Cx number:554704368

Assistance Required: Solve the problem as soon as possible.

Regards,
On Tue, 28 Jun at 6:28 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Problem Statement: The customer complains about the foam of the sponge of sofa, saying it doesn't handle the pressure anymore, pic attached pls check

CRM: 3971308
Order ID: 6268536945
Cx number:554704368

Assistance Required: Solve the problem as soon as possible.

Regards,
On Sun, 26 Jun at 5:32 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
​
Hi Team,

Problem Statement: The customer complains about the foam of the sponge of sofa, saying it doesn't handle the pressure anymore, pic attached pls check

CRM: 3971308
Order ID: 6268536945
Cx number:554704368

Assistance Required: Solve the problem as soon as possible.

Regards,
Nourah

4533500:1125156
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