Subject: RE: inv#29012203810920220612- inspection report
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Suman Khatri <[email-masked]>
Cc: Feederwarehouse Abha <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, "Mohd Gulbahar" <[email-masked]>, HB.CCCKSA <[email-masked]>, Suman Khatri <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Maryam Yahya <[email-masked]>
Date: Sun, 3 Jul 2022 11:57:45 +0000

Dear Team,

The customer insisted that she received the item burn and she visited the store the next day more than once to help her before calling the customer services to raise the issue

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Sunday, July 3, 2022 10:10 AM
To: Nada Hattar; Maryam Yahya
Cc: Feederwarehouse Abha; HBfeederwarehouse Abha; Mohd Gulbahar; HB.CCCKSA; Suman Khatri; Crys_HBKSA; [email-masked]
Subject: RE: inv#29012203810920220612- inspection report

@Nada Hattar<mailto:[email-masked]> Please arrange to call the customer and inform.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Suman Khatri <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 3, 2022 10:01 AM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>
Subject: inv#29012203810920220612- inspection report
Importance: High

Dear Team,
As per complain we send team for inspection, as per inspection team report, mattress already open condition & damage due to misuse( burn by customer) kindly check attach Picture & advice .

mp. no

Call Date

Invoice No

Customer Name

Customer Mobile

Reason

Call Details

Call Status

Agent

Select

MoreInfo

3972737

6/27/2022 11:06:22 AM

29012203810920220612

Hadi Alshahrani

0563898181

Complaints

You told the team on the same day of receipt that you want to return or exchange because the mattress arrived dirty , nada mohammed

CLS

500033

More<javascript:openpopup('3972737','AE')>

Thanks & Regards,
Suman Khatri
Ext:7410 Mob.+966542347637
Email: [email-masked]<mailto:[email-masked]>
[lg][hb]

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