Subject: RE: 6367637327
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 3 Jul 2022 07:51:07 +0000

@Nada Hattar<mailto:[email-masked]> Please arrange to call the customer and inform.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Saturday, July 2, 2022 8:37 PM
To: Yahia Taha <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; HB.CCCKSA <[email-masked]>; Crys_HBKSA <[email-masked]>
Subject: FW: 6367637327

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below trail mail, team was visited and reports as follows

  *   The order was delivered on 24-Nov-2021
  *   As per team the recliner is pressed from the middle
  *   Seems some heavy item was fall from the height or someone jump over it
  *   It is misused by customer
  *   Item code 162777974 Brandon 1-Seater Fabric Recliner - Grey
  *   We had already replaced 2 times once at 22nd Feb 2022 and 9th May 2022
  *   Customer wants to replace or refund the product
  *   Please advise further

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah -Al Khomrah

 | www.landmarkgroup.com<http://www.landmarkgroup.com>

-----Original Message-----

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>

Sent: Thursday, June 30, 2022 1:44 PM

To: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>

Subject: RE: 6367637327

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team ,

Customer is still waiting for solution, customer says last update the team told him the correct color of sofa is not in stock, if you want you can cancel the order or you can keep the wrong color and the customer chose to cancel the order so please check and advise because he very upset and the issue was not resolved from April so do the needful  Order No:6367637327 Customer No:592000342  Best Regards, nada mohammed

________________________________________

From: Hcmadina Wh [[email-masked]]

Sent: Monday, May 09, 2022 3:21 PM

To: Crys_HBKSA

Cc: Bratindra Mukherjee; Shamsheer Musthafa; HB.CCCKSA; Nada Hattar; hbjedwh replacement

Subject: RE: 6367637327

Hello Team,

        Pleased be informed you that I communicated with the customer there is a little difference color which was delivered.

Today I made pending note and send to concern people.

Hope tomorrow they will send and  day after tomorrow will delivered.

Regards

Sikandar Khan

-----Original Message-----

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>

Sent: Monday, May 09, 2022 11:31 AM

To: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>

Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>

Subject: 6367637327

External email sender, please take precaution.

Dear team,

Please any update  on previous complaint Order No:6367637327

CRM:3842905

Customer Number:0592000342

note:The customer was told it would arrive in four days, it took a month, and there was no delivery yet Best Regards, https://194.165.128.164/owa/?ae=Item&t=IPM.Note&a=New#<https://194.165.128.164/owa/?ae=Item&t=IPM.Note&a=New>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com