Subject: Re: [#4555108] - Conversation with Bobo Ali
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Nikhilesh Hardas <[email-masked]>, Landmark Group <[email-masked]>, Hcdammam Delivery <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Asif Mohdyusuf <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>, amir aziz <[email-masked]>
Date: Wed, 29 Jun 2022 06:17:09 -0700 (MST)

Hi Yahia. 

Thanks for highlighting this case. 

I have coached the agent and explained the issue. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Nikhilesh Hardas" <[email-masked]>, "Landmark Group" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Hcdammam Delivery" <[email-masked]>, "Chamila JananathDasanayaka" <[email-masked]>, "Asif Mohdyusuf" <[email-masked]>, "Hbdammam Whdelivery" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Wednesday, June 29, 2022 1:15:38 PM 
Subject: RE: [#4555108] - Conversation with Bobo Ali 

[ mailto:[email-masked] | @Nikhilesh Hardas ] please ignore this is HH item. 

[ mailto:[email-masked] | @syed ataullah ] appears the team members have some challenge with escalation, could you please check and guide (issue related to house hold items and they are following up with furniture team). 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Nikhilesh Hardas <[email-masked]> 
Sent: Wednesday, June 29, 2022 10:13 AM 
To: Landmark Group <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Asif Mohdyusuf <[email-masked]>; Yahia Taha <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Hcdammam Delivery <[email-masked]> 
Subject: RE: [#4555108] - Conversation with Bobo Ali 

Hi [ mailto:[email-masked] | 
@Yahia Taha ] 

There is No Records Available in GDMS for this invoice , Pls arrange to check location. 

Regards 

Nikhilesh 

From: Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 28, 2022 10:08 PM 
To: Chamila JananathDasanayaka < [ mailto:[email-masked] | [email-masked] ] >; Hbdammam Whdelivery < [ mailto:[email-masked] | [email-masked] ] >; Asif Mohdyusuf < [ mailto:[email-masked] | [email-masked] ] >; Nikhilesh Hardas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#4555108] - Conversation with Bobo Ali 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Missing item 

Order Date : 26/06/2022 

Order ID: 6151415864 

​ 

Issue Description: Cx saying item ( 162313224 - - سلة غسيل معدنية سهلة الاستخدام من إيبايبز ) not been delivered with order delivery, kindly check and do the needful. 

Regards, 

Cs Team, 

تشغيل الثلاثاء, 28 يونيو في 11:03 م , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > كتب : 

مرحبا عميلنا العزيز، 

شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك. 

طلبك 6151415864 تم إنشاءه طلب إلغاء بتاريخ 28/06/22 لمنتج (سادة محشوة من لاكجري داون ألترناتف - 30 x50 سم) وسيتم إرسال الفريق اليكم بعد 3-5 يوم لإستلام المرتجع, قد تستغرق ظهور القيمة في حسابكم 7-14 يوما بحسب سياسة الارجاع للبنوك. 

لا تتردد بالاتصال بنا في حال وجود اي استفسارات اخرى. 

نتمنى لكم يوما سعيد. 

أصدقائك ، 

فريق الدعم. 

4555108:1125156 
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