Subject: Re: [#4552977] - pre odrer
From: Syed Ataullah <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Landmark Group <[email-masked]>, hblsmksa <[email-masked]>, Amani Aldossary <[email-masked]>, yahia taha <[email-masked]>
Date: Tue, 28 Jun 2022 04:09:57 -0700 (MST)

Hi Hamza. 

FYK , PFA 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "Landmark Group" <[email-masked]>, "hblsmksa" <[email-masked]>, "Amani Aldossary" <[email-masked]>, "yahia taha" <[email-masked]> 
Sent: Tuesday, June 28, 2022 4:31:08 PM 
Subject: RE: [#4552977] - pre odrer 

Can you share picture for that error 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Syed Ataullah <[email-masked]> 
Sent: Tuesday, June 28, 2022 1:28 PM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: Landmark Group <[email-masked]>; hblsmksa <[email-masked]>; Amani Aldossary <[email-masked]>; Yahia Taha <[email-masked]> 
Subject: Re: [#4552977] - pre odrer 
Importance: High 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hello Hamza. 

The issue is with free recliner, which is getting added in the bucket automatically, we are not able to remove it from the bucket, and while placing the order getting the below error. 

please refer the below attachment. 

Thanks&Regards 

Syed Ataullah 

LiveSalesman & CherryE-commerceServices Pvt Ltd 

Cell: +91 7037667652 

From: "Hamza Nouri Ahmad Abu Azzam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Syed Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Landmark Group" < [ mailto:[email-masked] | [email-masked] ] >, "hblsmksa" < [ mailto:[email-masked] | [email-masked] ] >, "Amani Aldossary" < [ mailto:[email-masked] | [email-masked] ] >, "yahia taha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 28, 2022 3:52:13 PM 
Subject: RE: [#4552977] - pre odrer 

If the item is out of stock, we cannot do anything so close this ticket 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 28, 2022 1:17 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Amani Aldossary < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; hblsmksa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#4552977] - pre odrer 
Importance: High 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hello Everyone. 

Please look into the below mail. 

Cx is complaining that he is trying to place order above 4999, but free recliner is showing out of stock, and the offer is going to be ended tomorrow. 

Please advise us further. 

Thanks&Regards 

Syed Ataullah 

LiveSalesman & CherryE-commerceServices Pvt Ltd 

Cell: +91 7037667652 

From: "Landmark Group" < [ mailto:[email-masked] | [email-masked] ] > 
To: "yahia taha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "syed ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 28, 2022 3:42:40 PM 
Subject: Fwd: [#4552977] - pre odrer 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4552977 | #4552977 ] raised by Raed ( [ mailto:[email-masked] | [email-masked] ] ). 

​Dear Mr.Yahia. 

We need your advice regarding this issue. 

The customer is trying to place an order for the recliner offer however. It is showing that the recliner is out of stock. The customer can not even remove the item as it is automatically added with the offer. 

Please advice. 

Customer contact: [ tel:+966500193919 | +966500193919 ] 

[ tel:+966500193919 | ​ ] 

Thanks&Regards. 

The Support Team. 

On Tue , 28 Jun at 2:05 PM , Home Box KSA < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Sumayah 

تفضل عزيزي العميل 4552977 

01:58 PM, 28th Jun 

	

Raed 

شاكر ومقدر 

02:03 PM, 28th Jun 

	

Sumayah 

حياك دائما في هوم بوكس 

02:05 PM, 28th Jun 

	

View conversation in [ https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/629352040607404 | Freshchat ] 

4552977:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com