Subject: RE: [#4552977] - pre odrer
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: Landmark Group <[email-masked]>, hblsmksa <[email-masked]>, Amani Aldossary <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 28 Jun 2022 11:09:32 +0000

now is working

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Syed Ataullah <[email-masked]>
Sent: Tuesday, June 28, 2022 1:28 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Landmark Group <[email-masked]>; hblsmksa <[email-masked]>; Amani Aldossary <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Re: [#4552977] - pre odrer
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Hamza.

The issue is with free recliner, which is getting added in the bucket automatically, we are not able to remove it from the bucket, and while placing the order getting the below error.

please refer the below attachment.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]<mailto:[email-masked]>>
To: "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Landmark Group" <[email-masked]<mailto:[email-masked]>>, "hblsmksa" <[email-masked]<mailto:[email-masked]>>, "Amani Aldossary" <[email-masked]<mailto:[email-masked]>>, "yahia taha" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 3:52:13 PM
Subject: RE: [#4552977] - pre odrer

If the item is out of stock, we cannot do anything so close this ticket

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 1:17 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: Landmark Group <[email-masked]<mailto:[email-masked]>>; hblsmksa <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#4552977] - pre odrer
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Everyone.

Please look into the below mail.

Cx is complaining that he is trying to place order above 4999, but free recliner is showing out of stock, and the offer is going to be ended tomorrow.

Please advise us further.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "Landmark Group" <[email-masked]<mailto:[email-masked]>>
To: "yahia taha" <[email-masked]<mailto:[email-masked]>>
Cc: "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 3:42:40 PM
Subject: Fwd: [#4552977] - pre odrer

Please take a look at ticket #4552977<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4552977> raised by Raed ([email-masked]<mailto:[email-masked]>).

​Dear Mr.Yahia.

We need your advice regarding this issue.

The customer is trying to place an order for the recliner offer however. It is showing that the recliner is out of stock. The customer can not even remove the item as it is automatically added with the offer.

Please advice.
Customer contact: +966500193919<tel:+966500193919>

​[Image removed by sender.]<tel:+966500193919>
Thanks&Regards.
The Support Team.

On Tue, 28 Jun at 2:05 PM , Home Box KSA <[email-masked]<mailto:[email-masked]>> wrote:
Sumayah
[Image removed by sender.]
تفضل عزيزي العميل 4552977
01:58 PM, 28th Jun
Raed
[Image removed by sender.]
شاكر ومقدر
02:03 PM, 28th Jun
Sumayah
[Image removed by sender.]
حياك دائما في هوم بوكس
02:05 PM, 28th Jun
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/629352040607404>

4552977:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: WOW offer issue
From: Namrita Kanjani <[email-masked]>
To: Faizal Maradeya <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, Zulema Pereira <[email-masked]>, Raveen Sethupathy <[email-masked]>
Date: Tue, 28 Jun 2022 10:32:45 +0000

Hi Faizal

The promotion wasn’t working earlier as the free product was out of stock.

We have changed the sku now and it is working fine.

@Hamza Nouri Ahmad Abu Azzam<mailto:[email-masked]>

Please find the vouchers below:

Dear Homebox Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Codes:

1.      011-92KB-ML8C-WTTB-LT
2.      011-92KB-ML8H-BRN8-8Y
3.      011-92KB-ML8W-T38W-LK

|Start Date: 27.06.2022 00:00:00|End Date: 05.07.2022 23:59:00

Type: Serial Voucher|Concept: HOMEBOX|Territory: KSA|Checkout Site: N/A

Value: 1195 SAR|Minimum Threshold Value: 1196 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 3|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,

--

Namrita Kanjani

Senior E-Commerce Content Merchandiser

From: Faizal Maradeya <[email-masked]>
Date: Tuesday, 28 June 2022 at 1:55 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Namrita Kanjani <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, Yahia Taha <[email-masked]>, Zulema Pereira <[email-masked]>
Subject: RE: WOW offer issue

Ok please  process

@Hamza Nouri Ahmad Abu Azzam<mailto:[email-masked]>  please  raise  jira  for  RCA

@Namrita Kanjani<mailto:[email-masked]>  can you please check why recliner  promotion is not  working

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Tuesday, June 28, 2022 1:32 PM
To: Faizal Maradeya <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Zulema Pereira <[email-masked]>
Subject: RE: WOW offer issue

Hi @Faizal Maradeya<mailto:[email-masked]>,

Please we need your approval to generate a  3 vouchers for each of the orders 1,195 TH 1,196 for one week.

Order No.

Order Creation

issue details

Remarks

6149933071

16-Jun-22

Free recliner

Need generate a voucher

6151546335

24-Jun-22

Free recliner

Need generate a voucher

6148900733

10-Jun-22

Free recliner

Need generate a voucher

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C8ee78f3637d24b65268208da58e8fddb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637920054973929759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6oR9zH8PdWZUg3SuJTznn%2FPDcUKPQwT1GuFrkwOo0QA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C8ee78f3637d24b65268208da58e8fddb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637920054973929759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HH%2FKrqbfCiKIj%2ByUC6ICePnDkQepC7aQ6YSPyDxhKx8%3D&reserved=0>

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 10:34 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Zulema Pereira <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: WOW offer issue

Ok please  process  ,

@Zulema Pereira<mailto:[email-masked]>   can you check the tech issue  in this order

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 11:30 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: WOW offer issue
Importance: High

Hi @Faizal Maradeya<mailto:[email-masked]>,

We are facing many MOC Complaints about free recliner issue, there’s no terms and condition is showing on website, and all customers purchased above SR 5000, but they didn’t get free recliner please check and advise.

to close MOC Complaints.

Orders : 6149933071- 6151546335-6148900733

Note : After investigation that the customers should get a free recliner.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C8ee78f3637d24b65268208da58e8fddb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637920054973929759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6oR9zH8PdWZUg3SuJTznn%2FPDcUKPQwT1GuFrkwOo0QA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C8ee78f3637d24b65268208da58e8fddb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637920054973929759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HH%2FKrqbfCiKIj%2ByUC6ICePnDkQepC7aQ6YSPyDxhKx8%3D&reserved=0>