Subject: RE: [#4552977] - pre odrer
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: Landmark Group <[email-masked]>, hblsmksa <[email-masked]>, Amani Aldossary <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 28 Jun 2022 11:01:08 +0000

Can you share picture for that error

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Syed Ataullah <[email-masked]>
Sent: Tuesday, June 28, 2022 1:28 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Landmark Group <[email-masked]>; hblsmksa <[email-masked]>; Amani Aldossary <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Re: [#4552977] - pre odrer
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Hamza.

The issue is with free recliner, which is getting added in the bucket automatically, we are not able to remove it from the bucket, and while placing the order getting the below error.

please refer the below attachment.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]<mailto:[email-masked]>>
To: "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Landmark Group" <[email-masked]<mailto:[email-masked]>>, "hblsmksa" <[email-masked]<mailto:[email-masked]>>, "Amani Aldossary" <[email-masked]<mailto:[email-masked]>>, "yahia taha" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 3:52:13 PM
Subject: RE: [#4552977] - pre odrer

If the item is out of stock, we cannot do anything so close this ticket

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 1:17 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: Landmark Group <[email-masked]<mailto:[email-masked]>>; hblsmksa <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#4552977] - pre odrer
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Everyone.

Please look into the below mail.

Cx is complaining that he is trying to place order above 4999, but free recliner is showing out of stock, and the offer is going to be ended tomorrow.

Please advise us further.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "Landmark Group" <[email-masked]<mailto:[email-masked]>>
To: "yahia taha" <[email-masked]<mailto:[email-masked]>>
Cc: "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 3:42:40 PM
Subject: Fwd: [#4552977] - pre odrer

Please take a look at ticket #4552977<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4552977> raised by Raed ([email-masked]<mailto:[email-masked]>).

​Dear Mr.Yahia.

We need your advice regarding this issue.

The customer is trying to place an order for the recliner offer however. It is showing that the recliner is out of stock. The customer can not even remove the item as it is automatically added with the offer.

Please advice.
Customer contact: +966500193919<tel:+966500193919>

​[Image removed by sender.]<tel:+966500193919>
Thanks&Regards.
The Support Team.

On Tue, 28 Jun at 2:05 PM , Home Box KSA <[email-masked]<mailto:[email-masked]>> wrote:
Sumayah
[Image removed by sender.]
تفضل عزيزي العميل 4552977
01:58 PM, 28th Jun
Raed
[Image removed by sender.]
شاكر ومقدر
02:03 PM, 28th Jun
Sumayah
[Image removed by sender.]
حياك دائما في هوم بوكس
02:05 PM, 28th Jun
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/629352040607404>

4552977:1125156

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