Subject: RE: [#4519538] - mattress problem / 6129787130
From: Yahia Taha <[email-masked]>
To: Landmark Group <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, HB.CCCKSA <[email-masked]>, Syed Attaullah <[email-masked]>
Date: Tue, 28 Jun 2022 06:49:36 +0000

Team,

I believe you looped in attached mail why still follow up is going on? The update is from the concern person.

@[email-masked]<mailto:[email-masked]> could you please check and guide.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Monday, June 27, 2022 11:03 PM
To: Yahia Taha <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Fwd: [#4519538] - mattress problem / 6129787130

CAUTION: External email sender. Use care when clicking on links or opening attachments!
He team,

Kindly Confirm Mr. Yahia

Order id: 6129787130
CRM: 3954406

the issue not resolve yet

cx saying this item iSleepx King Bonnell Spring Mattress - 180x200x20 cms - White the spring is coming out from the bed

please note the attachments

Thanks & regards
Support team
On Fri, 24 Jun at 4:39 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
he team,

Order id: 6129787130
CRM: 3954406

the issue not resolve yet

cx saying this item iSleepx King Bonnell Spring Mattress - 180x200x20 cms - White the spring is coming out from the bed

please note the attachments

Thanks & regards
Support team

4519538:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#4519538] - mattress problem / 6129787130
From: Hasan Razakhan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, HB.CCCKSA <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Suresh Kuridath <[email-masked]>, Nazam Hussain <[email-masked]>, Jamshid Kurikkal <[email-masked]>, Hamed Zayan <[email-masked]>, Aslam Khan Mazid Khan <[email-masked]>, Vakeel Ahmad <[email-masked]>, Home Box <[email-masked]>, vivekanandan Venugopal <vivekana
Date: Sun, 26 Jun 2022 06:47:48 +0000

@Yahia Taha<mailto:[email-masked]> – As informed earlier, this is value mattresses and foam layer thin. Spring can be felt.

Customer is coming back after 3 months, can’t accept for replacement as there would be same issue.

Can approve for partial refund as customer utilized the same for 3 months.

Thanks & Regards

Hasan Raza Khan

Inventory Controller

Home Box - KSA

Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
<http://www.landmarkgroup.com/><http://www.homeboxstores.com/sa/en>

From: Yahia Taha <[email-masked]>
Sent: Sunday, June 26, 2022 9:43 AM
To: Hasan Razakhan <[email-masked]>
Cc: Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Suresh Kuridath <[email-masked]>; Nazam Hussain <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Hamed Zayan <[email-masked]>; Aslam Khan Mazid Khan <[email-masked]>; Vakeel Ahmad <[email-masked]>; Home Box <[email-masked]>; vivekanandan Venugopal <[email-masked]>
Subject: RE: [#4519538] - mattress problem / 6129787130

Dear Hasan,

Requesting your kind advice please, 164052966-iSleepx King Bonnell

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 25, 2022 3:55 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; vivekanandan Venugopal <[email-masked]<mailto:[email-masked]>>
Cc: Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Hamed Zayan <[email-masked]<mailto:[email-masked]>>; Aslam Khan Mazid Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4519538] - mattress problem / 6129787130

Hi @Yahia Taha<mailto:[email-masked]> @vivekanandan Venugopal<mailto:[email-masked]>

Please see the attached picture and video, The inspection team told that whenever the customer sleeps on the mattress, the springs of the mattress prick in the waist. by touching the mattress, the steel in the mattress is also felt in the hand. It is quality issue.  Please advise..

Store Code

Schedule No

Invoice No

Delivery Type

Initial Delivery Type

Schedule Date

Schedule Status

Value

Invoice Date

Customer Name

Mobile No

Subzone

Area

Fixing Time

Volume

GRP Cluster

Slot

Nature Of Delivery

88887

106045715

6129787130

DEL

DEL

16-Mar-2022

CLOSE

4154

10-Mar-2022

Umar Ejaz

550693859

Riyadh

Al Munsiyah

133

531341

RIY

Evening

NORMAL

Regards,

Vakeel Ahmad

Supervisor -HDO

Home Box Riyadh Warehouse

Mobile No +966 549183975 Ext: 4031

E:[email-masked]<mailto:[email-masked]>

<http://www.landmarkgroup.com/><http://www.homeboxstores.com/sa/en>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 9:10 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4519538] - mattress problem / 6129787130

Inspection approved.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 2:08 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4519538] - mattress problem / 6129787130

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mr.Yahia

Inspection approval
Order id: 6129787130
​CRM: 3954406

​cx saying this item iSleepx King Bonnell Spring Mattress - 180x200x20 cms - White the spring is coming out from the bed

please note the attachments

Thanks & regards
Support team

4519538:1125156