Subject: Re: [#4530384] - Returns
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: yahia taha <[email-masked]>
Cc: saurabh <[email-masked]>, Syed Ataullah <[email-masked]>
Date: Thu, 23 Jun 2022 01:36:33 -0700 (MST)

Hi Yahia, 

Thank you for the update and apologize for this error. I'v instructed the agents regarding this and similar cases on how to close the tickets after your update. 

Thanks & Regards 
Amir Aziz 

From: "yahia taha" <[email-masked]> 
To: "Home Box" <[email-masked]>, "amir aziz" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Thursday, June 23, 2022 11:47:58 AM 
Subject: RE: [#4530384] - Returns 

Team, 

How many times I will reply to this and why you are not following the process, this is the reason for high volume of aging open ticket. 

[ mailto:[email-masked] | @[email-masked] ] please advise. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Home Box <[email-masked]> 
Sent: Thursday, June 23, 2022 6:45 AM 
To: Yahia Taha <[email-masked]> 
Cc: Amani Aldossary <[email-masked]>; HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Subject: Fwd: [#4530384] - Returns 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, ​ 

Pleading for Return & Refund 

Order ID: 6147928348 

Tickets ID: 4530384 & 4471705 

Issue Description: The cx sent multiple emails requesting the CEO and the higher managers to look upon his genuine request for returning the item which has an issue with drawers that keep pulling deep inside the bed all the time. Kindly check and further advise. 

​ 

Please note that we've pushed the cx and guided him according with website policy but he keeps insinuating to return the item. 

Thank you for your help! 

Regards, 
Kmali 

4530384:1125156 
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